New 
Business Process Consultant
 Tata Consultancy Services | |
$100,000 - $150,000
| |
sick time, 401(k)
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 United States, Ohio, Cincinnati | |
 Oct 28, 2026 | |
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Job Description
Job Description Key Responsibilities * Act as the functional solution lead for smaller or less complex engagements and delivery teams. * Develop strong expertise in one or two ServiceNow offerings and apply aligned industry knowledge to customer challenges. * Lead customer workshops, analyze current workflows, and design future-state processes aligned with the customer journey and desired business outcomes. * Translate complex business requirements into functional specifications, configuration needs, agile user stories, acceptance criteria, testing strategies, and knowledge-transfer materials. * Identify opportunities for process improvement, automation, adoption, and measurable value realization. * Lead functional participation in solution build and configuration, sprint planning, data migration, testing, UAT, defect remediation, transition, and closeout. * Train customers to create and maintain their own user stories, acceptance criteria, testing strategies, and knowledge-transfer documentation. * Coach and mentor Business Process Consultants and Associate Business Process Consultants on solution design, skill development, and project challenges. * Contribute leading practices and lessons learned across the Business Process Consultant community and provide customer-based feedback to product development. * Maintain current skills and certifications for the aligned workflow and clearly relate ServiceNow capabilities and solution stories to the customer's industry and operating context. Delivery Lifecycle Expectations * Initiate: Review process guides, technical documents, and customer training materials; attend internal knowledge transfer; shape workshop agendas, plans, schedules, and customer questionnaires; and provide process guidance during kickoff. * Plan: Lead and participate in workshops, gather and document business requirements, translate requirements into functional specifications and user stories, and advise on communications, acceptance criteria, mitigation plans, and applicable change-impact or workforce-transition plans. * Execute: Lead functional participation in solution build and configuration, drive sprint planning and data migration, and lead functional testing based on solution complexity. * Deliver: Guide UAT migration and defect remediation and shape adoption strategies, training plans, transition activities, and customer readiness. * Close: Review defect remediation, oversee incorporation of production feedback, coordinate the production deployment decision with the customer, and provide input for closeout and lessons learned. Qualifications * Deep workflow expertise and industry-domain knowledge aligned with the supported Ser viceNow offering. * Demonstrated success independently leading functional delivery for smaller engagements or teams and driving complex issues through analysis and resolution. * Strong customer-facing advisory, workshop facilitation, process-design, requirements, user-story development, testing, training, and stakeholder-management skills. * Experience translating complex business requirements into configuration needs and identifying process-improvement and automation opportunities. * Required certification: ServiceNow Certified System Administrator (CSA). A Certified Implementation Specialist certification in the aligned workflow is preferred. * Working knowledge of Scrum, ITIL, and the Now Create methodology; Scrum and ITIL certifications are optional. * Ability to independently use AI to optimize workflows, tailor customer solutions, and inform strategic decisions. * Ability to clearly explain AI system design, ethical implications, platform use cases, and responsible, value-driven AI adoption. * Ability to travel up to 50%. TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. Salary Range: $100,000 - $150,000 a year #LI-CM2 Location
Cincinnati, OH
Function
TECHNOLOGY
Role
Senior Product Manager
ID
437287
Skills
Service Now
Salary Range
$100,000 - $150,000 | |