Business Resilience Program Manager - Payments

At Zelis, we Get Stuff Done. So, let's get to it!

A Little About Us

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.

At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

A Little About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

What You'll Do:

• Execute and support the Payments business continuity and disaster recovery operating model, including governance, roles and responsibilities, documentation standards, testing approach, evidence management, and issue remediation.

• Support or coordinate the Payments Incident/Crisis Management response to significant disruptions, including escalation, communications, recovery, and return to normal operations.

• Lead BU-specific initiatives to strengthen business continuity and disaster recovery capabilities, including cybersecurity resilience.

• Partner with Product, Technology, Cybersecurity, Business Continuity, Compliance, Legal, Sales, and Client Management to clarify ownership and drive measurable progress against BC/DR priorities.

• Own the Payments Business Impact Analysis: process criticality tiering, application and vendor dependency mapping, maximum tolerable downtime, and data loss tolerance.

• Contribute to a prioritized Payments DR roadmap that addresses the most critical business processes, systems, vendors, banking dependencies, and client-facing commitments.

• Coordinate planning for high-impact scenarios, including cyberattack, system lockout, application outage, data unavailability, bank connectivity disruption, vendor outage, severe weather, and other material disruptions to critical systems and data.

• Monitor local weather and other emerging threats and maintain event-triggered readiness protocols for weather, utility, and regional disruption in coordination with enterprise crisis management.

What You'll Bring to Zelis:

• Bachelor's degree in business, technology, risk management, information systems, or equivalent practical experience.
• 7+ years of experience in disaster recovery, technology risk, cybersecurity resilience, payments operations, technology program management, or a related field.
• 3+ years of direct experience coordinating disaster recovery planning, testing, evidence collection, incident readiness, or technology recovery programs.
• Experience working across business and technology teams to document processes, validate assumptions, manage dependencies, and drive execution without direct authority.
• Working knowledge of RTO, RPO, business impact analysis, recovery tiers, runbooks, tabletop exercises, failover concepts, cyber event response, and operational recovery planning.
• Ability to interpret client commitments, SLAs, contract language, and risk obligations in partnership with Legal, Compliance, Sales, and Client Management.
• Strong executive communication and client-facing skills, including the ability to explain technical recovery concepts in clear, business-oriented terms.
• Demonstrated ability to build new processes, standards, templates, and governance routines in an environment where ownership and documentation may be evolving.

Preferred Qualifications

• Experience in payments, financial services, healthcare technology, claims, banking operations, or another regulated, transaction-intensive environment.
• Familiarity with bank connectivity, payment processing dependencies, payment file movement, vendor dependencies, and business-critical operational workflows.
• Experience supporting client-facing risk, audit, security, compliance, or recovery discussions.
• Relevant certifications such as ABCP, MBCP, CBCI, CBCP, CRISC, CISA, CISSP, ITIL, PMP, or similar are helpful but not required.
• Experience working with third-party consultants, technology infrastructure teams, cloud or application teams, or enterprise DR programs.

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility

Zelis is headquartered in the U.S., with multiple locations across the country and in Hyderabad, India. Check out our locations to learn more about our offices. All employee work locations are based on the needs of the position and are determined by the Leadership team. In-office work and activities vary based on work and team objectives in accordance with Company policies.

While location expectations vary by role, candidates within approximately 50 miles of a U.S. office are generally preferred to support collaboration when needed. Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather than a fixed weekly schedule.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.