Student Health Center, Supervisor of Outpatient Services

Student Health Center

The Supervisor of Outpatient Services is responsible for revenue cycle operations including; registration, scheduling, and payment within the Student Health Center. This position provides leadership, training, and at-the-elbow support to clerical staff while ensuring efficient workflows, regulatory compliance, excellent customer service, and positive patient experience. The supervisor collaborates with leadership and clinical teams to maintain operational excellence and support departmental and divisional goals.

• Provide direct supervision and oversight of daily clerical operations within Revenue Cycle Operations, including, but not limited to registration, scheduling and payment.
• Ensure efficient workflows, appropriate staffing levels, and the delivery of exceptional customer service in a welcoming patient-centered environment.
• Act as liaison between management, health care providers, and support staff to ensure continuous communication between these groups. Instruct and advise support staff on changes in policies, procedures, or working standards, presenting change as opportunity and helping staff work through challenges with a positive mindset.
• Assist in the training and orientation of staff. Perform all aspects of unit-specific tasks to ensure all tasks of the revenue cycle are completed. Maintain accurate provider schedules in the computer system. Ability to perform complex decision-making and problem resolution.
• Assist leadership with recruitment, interviewing, hiring, onboarding, training, performance management, and employee development activities. Provide coaching, guidance, and corrective counseling as needed to promote staff success and accountability.
• Develop, coordinate, and maintain daily staffing schedules to ensure appropriate coverage, operational continuity, and efficient service delivery across assigned areas.
• Provide leadership role to staff members utilizing knowledge gained through experience. Monitor daily workflow and production, adjusting priorities, schedules and/or time off requests, as necessary.
• Assist in managing the departmental guest relations program. Identify, investigate, and provide service recovery when presented with patient or guest concerns. Escalate concerns to management as appropriate.
• Assist in developing and implementing departmental policies and procedures that are consistent with accreditation standards. Communicate departmental and organizational policies, procedures, and workflow changes serving as a resource to staff by providing direction, support, and clarification regarding operational expectations and workplace practices.
• Identify, investigate, and assist in resolving operational issues. Promote a culture of professionalism, teamwork, and collaboration.
• Monitor employee time and attendance records in accordance with MU Student Health Center policies and practices. Ensure accurate documentation and timely review and approval of payroll-related transactions.
• Analyze staffing needs, workflow patterns, and operational trends to support productivity, service excellence, and continuous process improvement initiatives.
• Maintain compliance with departmental, organizational, and regulatory standards while supporting a safe, efficient, and customer-focused work environment.
• Perform additional department-specific responsibilities and other duties as assigned to support the mission and operational needs of Outpatient Services.

Successful performance is measured by the timely, accurate, and professional completion of assigned responsibilities, as well as the ability to support operational needs through cross-training and coverage of employee's duties during absences, peak workloads, or other staffing needs. Employees in this classification are subject to regular performance reviews. Job functions, responsibilities, and duties may be modified, expanded, or reassigned at any time, with or without notice, to meet departmental and organizational needs.

SUPERVISION RECEIVED

General supervision is received from the Business Operations Manager.

SUPERVISION EXERCISED

Provide direct supervision and leadership for assigned staff. Responsibilities may expand to support additional functional areas, programs, or teams based on departmental needs and organizational priorities.

Monday through Friday, 8:00 AM - 5:00 PM

While evening or weekend work may not be part of the position's regular schedule, there may be occasions when Student Affairs staff are asked to participate in divisional activities outside normal business hours, such as move-in, student breakfasts, Wellness resource fairs, or other such events. Including the language ensures applicants understand that this may occasionally be an expectation before accepting a position.

Associate's degree in business or a related area, or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.

Two (2) years of experience in outpatient clinic services or a directly related area.

• At least one (1) year of supervisory experience
• Experience in ambulatory operations
• Experience with Oracle RevCycle
• Strong organizational skills with the ability to manage multiple priorities, balance competing demands, meet deadlines, and maintain effective systems and processes.
• Ability to exercise sound judgment, maintain confidentiality, and appropriately handle sensitive, complex, or time-sensitive situations with professionalism and discretion.
• Strong interpersonal skills with the ability to actively listen, build relationships, and provide a welcoming and professional experience for students, families, faculty, staff, and campus partners.
• Demonstrated ability to remain calm under pressure, adapt to changing priorities, independently solve problems, and identify opportunities for continuous improvement.
• Proficiency with technology used to support revenue cycle, reporting, and workflow management.

Salary Range: $23.66 - $37.37 per hour

Grade: PAT: 7A

University Title: Supervisor, Outpatient Services

Internal applicants can determine their university title by accessing the Talent Profile tile in myHR

Complete application, and upload the following: resume, cover letter, and 3 or more professional references which must include at least one supervisor.

Employment visa sponsorship is not available for this position.

PHYSICAL DEMANDS

This role also routinely encounters patients who may have contagious illnesses as it is located in a healthcare facility. A valid driver's license is required as occasional meetings or outreach events may require local travel.

SAFETY SENSITIVE STATUS

This position is considered safety sensitive.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.