Hospitality Ambassador

Position Title: Hospitality Ambassador

Work Location: 1 DNA Way, South San Francisco, CA, 94080

Assignment Duration: 12 Months

Work Schedule: Shift options: 7:00 AM - 4:00 PM or 8:00 AM - 5:00 PM.

Mandatory bi-weekly Thursday meetings (until ~6:30 PM).

Team meetings + safety certification (within 6 months).

Work Arrangement: Fully onsite (5 days/week)

Valid CA driver's license

Position Summary:

Customer-facing, onsite role within Site Services responsible for delivering a high-touch, white-glove hospitality experience while ensuring secure campus access in partnership with Security.

Acts as the first point of contact in lobbies and supports daily operations impacting a large, high-visibility workforce (12,000+ employees, visitors, and partners).

Key Responsibilities:

* Front Desk / Lobby Operations

* Serve as the main point of contact for employees and visitors

* Provide high-level, professional service with a "heart for service" mindset

* Handle inquiries, requests, and issues promptly and gracefully

* Security & Access Management

* Partner closely with Security to protect people and assets

* Manage visitor check-in, badge assignment, and host notifications

* Ensure strict adherence to access protocols and confidentiality

* Guest & Service Coordination

* Support: Vendor deliveries (packages, catering, personal items)

* Special requests and VIP interactions

* Call center support (phone inquiries)

* Program & Operations Support

* Manage programs like: Parking placards

* Clipper Cards / transportation

* Lobby amenities

* Support multiple lobbies (flex/rover coverage as needed)

* Logistics & Additional Duties

* Support gnExpress delivery service (document handling/distribution)

* Maintain lobby supplies

* Assist with projects and process improvements

Qualifications & Experience:

* Exceptional customer service / hospitality mindset

* Strong communication & interpersonal skills

* Ability to handle sensitive/confidential information with discretion

* Adaptability + multitasking in fast-paced environments

* Problem-solving / solution-oriented thinking

* Collaboration with cross-functional teams (Security, Legal, Admins, Events, etc.)

* Continuous improvement mindset

* Bachelor's degree (any field)

* 3-4+ years experience in: Corporate hospitality OR High-end service (luxury hotel, retail, concierge, etc.)

* Strong proficiency in: MS Office + Google Suite

* Ability to learn new systems (visitor mgmt, call center tools)