Senior Scheduling Coordinator

Performs duties of a level II approximately 75% of the time (varies by location). Primarily responsible for scheduling patient appointments in a courteous manner.

What You Will Do

• Verifies and inputs insurance/appointment/patient information in a timely and accurate fashion from a back office or call center setting.
• Handles a wide variety of patient inquiries regarding appointments and services to ensure patients can access services with minimal hassle or delay.
• Depending on location, may also perform registration or clerical functions to ensure patients have prompt access to services.
• Serves as subject matter expert and directly handles medium to high complexity patient and/or scheduling issues.
• Ensures department productivity standards are met/exceeded.
• Maintains up-to-date knowledge of computer systems, insurance/government regulations and Patient Access policies/procedures used within the department.
• Depending on location, may serve as back-up to the Supervisor/Manager on an occasion and addresses scheduling and/or workflow issues as appropriate.
• Assists Supervisor/Manager with departmental tasks such as special projects, data collection and tabulation of department reports.
• May assist with training and mentoring.

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.