Director of Revenue Cycle Technology

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

The Director of Revenue Cycle Technology provides strategic and operational technology leadership for Yale New Haven Health's enterprise revenue cycle portfolio, with responsibility for applications supporting patient access, hospital billing, professional billing, charging and related revenue-cycle workflows.

This leader will oversee teams supporting Epic revenue-cycle applications and partner closely with Revenue Cycle, Finance, clinical and operational leaders to optimize technology, workflows and business outcomes across the patient financial journey. The ideal candidate brings significant healthcare revenue-cycle technology experience, including Epic Cadence and/or Hospital Billing and Professional Billing, combined with demonstrated experience leading technical teams in a complex healthcare environment.

EEO/AA/Disability/Veteran

• Leadership Skills
  • Provide strategic technology leadership for Epic Cadence, Hospital Billing, Professional Billing and related revenue-cycle applications and integrations.
  • Lead technology strategy supporting the continuum from patient access and registration through charging, billing, claims, denials and payment workflows.
  • Creates, fosters and maintains a team oriented and cooperative environment focused on customer service.
  • Supervises and mentors team members through the client solution process.
  • Responsible for the successful selection of candidates to fill position vacancies and the development and maintenance of a competent and engaged team.
  • Assesses employee performance and conducts performance reviews for staff supervised.
  • Delegates work to team members and reviews timelines and project plans to ensure work is completed in an effective manner and on time.
  • Sets a technical vision that improves the efficiency and effectiveness of the organization.
  • Serves as a resource to the IS&T dept by providing expert technical knowledge and support to staff.
  • Effectively sets the direction of the team and asks probing questions when necessary to ensure the timely and accurate completion of assigned tasks.
  • Develops new methods of analysis, reporting, and communicating data/information and works with staff to ensure the effective implementation of any new processes.
• Technical /Analytical
  • Maintains an excellent understanding of client organization's direction, structure, and requirements.
  • Oversees the development of, and implements, project plans, and schedules for large, complex, cross departmental projects. Monitors project status. Monitors and reports performance statistics against team and individual goals.
  • Independently researches and recommends emerging technologies that support customer service needs and business objectives. Provides recommendations that include funding requirements, impact analysis, cost/benefit analysis and life-cycle forecasting.
  • Ensures all projects are in compliance with technical, departmental and operational policies.
  • Pushes creative thinking beyond the boundaries of existing industry practices and client mindsets.
• Communication Skills
  • Communicates effectively with team members, end-users, vendors, managers and executives both orally and in writing.
  • Facilitates discussions and provides strategic, tactical direction to team members and clients.
  • Effectively facilitates business needs assessments with customers, staff and project leads as required.
  • Interfaces and coordinates projects with outside vendors and various business partners as required.
  • Responsible for developing presentations and/or reviewing presentations created by staff for clients and senior leadership.
  • Ensures that all team members proactively and effectively anticipate and respond to the needs of clients.

EDUCATION

• Bachelor's degree required; Master's degree preferred in computer science or related disciplines
• Training/experience in systems analysis, project management, and user relations.

EXPERIENCE

• Demonstrated experience with Epic revenue-cycle applications, preferably including Cadence, Hospital Billing (HB), and Professional Billing (PB).

• Minimum 3-5 years of leadership experience managing application, technical, or revenue-cycle technology teams.

• Demonstrated experience partnering with Patient Access, Revenue Cycle, Finance and operational leadership to translate business priorities into technology strategies and measurable improvements.

• Experience leading complex implementations, optimization initiatives, upgrades and cross-functional programs spanning revenue-cycle workflows strongly preferred.

SPECIAL SKILLS

• Previous participation on multidisciplinary, high-performance work teams/groups.
• Demonstrated ability to successfully develop and implement new technology and processes.
• Experience developing staffing roadmaps.
• Competency in project management and effective management of resources in the execution of multiple projects.
• Proven initiative, good judgment, and demonstrated ability to achieve results.
• Demonstrated ability to work independently with minimal supervision.
• Excellent interpersonal skills and written and verbal communications skills.
• Demonstrated excellence in customer service and relationship building.

PHYSICAL DEMAND

• Must be willing to travel and operate out of the various YNHHS campuses.