Business Analyst

Aquent is seeking a Business Analyst to join our team supporting a premier captive finance and automotive financial services client. In this role, you will represent and advocate for business process development with a primary focus on the collections domain. You will lead and deliver small to medium-sized business initiatives, streamline operational workflows, and support field operations. This will be onsite 4 days per week at our client's office in Torrance.

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  Field & Inbox Operations Support: Serve as the first point of contact for field office inquiries; manage, prioritize, and resolve inbox requests within established service expectations.

  
  
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  Issue Resolution: Research and analyze operational, procedural, and system-related issues by collaborating with internal stakeholders, technical staff, and third-party vendors.

  
  
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  Business Analysis & Requirements: Develop business requirements, process documentation, and project deliverables for small to medium-sized initiatives.

  
  
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  Process Mapping: Research, map, and update business process flows to drive continuous improvement within Collections Operations.

  
  
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  User Acceptance Testing (UAT): Create, document, and execute UAT plans, test cases, and scripts for system and process enhancements.

  
  
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  Vendor & Financial Support: Process and reconcile monthly vendor invoices accurately and on time.

  
  
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  Special Projects: Assist with continuous improvement initiatives and key operational projects across the business unit.

  
  

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  Education: Bachelor's degree required (Business Administration or related field preferred).

  
  
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  Experience: Recent college graduate or 0-1 year of professional experience.

  
  
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  Domain Knowledge: Previous experience or strong interest in captive finance, automotive finance, or banking/financial services is highly preferred.

  
  
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  Technical Skills:

  
  
  
  
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    Advanced proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint, Teams).

    
    
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    Hands-on experience using Microsoft Copilot (or similar AI tools) to research complex issues, improve productivity, and identify innovative solutions.

    
    
  
  
  
  
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  Soft Skills: Exceptional written and verbal communication skills, high attention to detail, and the ability to prioritize tasks efficiently in a fast-paced environment.