Digital Order Administration Analyst

The Digital Order Administration Analyst is responsible for Electronic Data Interchange (EDI) functions, Robotic Process Automation (RPA), and future digital order transactions. The Analyst collaborates with the Manager on cross-functional projects globally as well as overseeing the continuous maintenance, accuracy, and integrity of digital databases. This involves an extensive and ongoing collaboration with all corporate functions including Healthcare and Life Sciences Customer Operations, Sales, Marketing, Service Operations, Information Technology, Finance, Manufacturing, Purchasing and Legal.

This is a hybrid position. The team meets in the office in Mentor OH 2 days per week.

Digital Administration & Project Management

• Collaborate with Manager on cross-function digital ordering and consumption to ensure compliance and effective processing and control of critical Customer ordering elements
• Develop EDI, RPA/AI, fax/email digital ordering and problem-solving standards
• Responsible for identification and standardization of key digital order administration elements and measures that drive critical business activities
• Identify, analyze and report/resolve issues, related to the uniqueness, integrity, accuracy, consistency and completeness of EDI, RPA/AI, fax/email digital ordering channels
• Develop and deliver status updates and presentations to senior management and stakeholders on process improvements to increase integrity and enhance overall Customer electronic ordering experience

• Follow up and escalate unresolved issues with relevant stakeholders as necessary

• Exercise high degree of initiative and creativity in solving challenges and accomplishing business goals
• Participate in special projects and other duties as assigned

Strategic Initiatives

• Work with new and current Trading Partners to establish digital channel capabilities and transaction sets
• Work with STERIS IT department to develop and implement new RPA capabilities and EDI transactions sets
• Test and document functionality
• Facilitate troubleshooting and change requests for existing connections

• • Research the issue to determine the root cause and necessary changes to correct the issue
  • Work with STERIS IT to determine if the issue is new or a mapping error
  • Work with vendors to enter change request (CR) and monitor the CR through completion
  • Work with vendors, Trading Partner and/ STERIS IT to complete the necessary testing

• Monitor industry trends and offer proposals for change to improve services

Administration and Analysis

• Provide analysis and troubleshoot when RPA or EDI solutions do not meet requirements
• Research, analyze, and recommend solutions for potential interface problems
• Modify and copy mapping rules per trading partner requirements

• Develop audit reports based on standards that have been established by Management
• Provide monthly gap analysis between performance and standards
• Develop ad-hoc reports on an as needed basis
• Enhance reporting capabilities utilizing the various systems and tools to meet management needs
• Conduct data gathering and analysis by using database tools such as Microsoft Excel
• Actively participate in the development of process improvements and implementation plans

Required:

• Bachelor's degree + 3-5 years digital transaction experience required
• High school diploma + 7-10 years digital transaction experience required
• Strong understanding of electronic commerce standards as well as industry trends and protocols
• Track record of successful project management
• Minimum of one-year experience using Cognos and Oracle
• Superior knowledge of PC applications (Word, Excel, PowerPoint and Outlook)

Preferred:

• Understanding of Robotic Process Automation (RPA) and BOT technology preferred

Other:

• Demonstrated project management leadership including driving continuous improvement initiatives
• Demonstrated problem-solving and decision-making skills involving process mapping and digital transition administration
• Superior analytical, data interpretation and problem-solving skills
• Strong ability to multitask and set priorities to meet competing deadlines; must be highly organized to handle many jobs in various phases of completion
• Ability to work both independently and as part of a cross-functional team, in a fast-paced environment; must be a self-starter able to work well under pressure with strict deadlines
• Build and maintain positive relationships with internal and external Customers, as well as assigned team
• Excellent analytical, organizational, interpersonal, problem solving, written and verbal communication skills, as well and the ability to apply concepts to practical situations
• Superior knowledge of PC applications (Word, Excel, PowerPoint and Outlook)
• Strong technical skills including an understanding of relational databases

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

• Market Competitive Pay
• Extensive Paid Time Off and (9) added Holidays
• Excellent Healthcare, Dental, and Vision benefits
• Long/Short Term Disability Coverage
• 401(k) with a company match
• Maternity & Parental Leave
• Additional add-on benefits/discounts for programs such as Pet Insurance
• Tuition Reimbursement and continued education programs
• Excellent opportunities for advancement in a stable long-term career

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