Solutions Advisor (Multi-Level)

Solutions Advisor

Summary

Designs, develops, and implements quantitative analysis of complex business situations including performance, strategies, and solutions relative to sales and customer performance. Creates, uses, and guides staff in advanced computer modeling, database tools and/or other approaches in analysis.

Essential Functions

• Leads/manages peer and cross functional/departmental analysis in sales and/or Solutions projects.
• Mentors less senior staff. Works on multiple complex assignments concurrently.
• Leads brainstorming and development of recommendations for highly complex sales/customer/corporate initiatives, recommending best practices.
• Presents solutions to upper management.
• Perform other duties as assigned.

Additional Details

Our team oversees design and implementation of Sales strategies and initiatives such as business processes, territory and customer coverage, variable compensation design, etc.

• Strategic Alignment: Collaborate with multi-regional leadership to define overarching business strategy, commercial initiatives, and project direction.
• Sales Solutions Design: Translate complex business objectives into scalable, measurable sales solutions and initiatives through modeling (process and/or data) and root-cause analysis.
• Storyboarding & Alignment: Develop robust business rules, design highly effective storyboards utilizing "walk the wall" methodologies, and present recommendations to sponsors and executive-level leadership.
• Project Planning & Execution: Build and manage comprehensive project timelines and resource plans, tracking milestones and executing project delivery from initiation to completion.
• Systems & Data Governance: Gain and apply deep expertise in systems, data flows, policies, and procedures, ensuring rigorous process validations and high quality-assurance standards.
• Technology & Process Innovation: Leverage advanced technology, including artificial intelligence (AI) tools, to automate, implement, and optimize commercial processes.
• Continuous Improvement: Institute continuous measurement, quality audits, and validations to optimize solution effectiveness and enhance internal stakeholder and customer experience.
• Documentation & Communication: Create and maintain precise documentation for process validations, audits, and strategic deployment; serve as a key advisor to explain and champion new solutions to Sales and operations teams.

Preferred Qualifications

• Project Leadership & Management: A proven track record of multi-regional project leadership, directing the efforts of others, and experience in project management, business planning, process/systems analysis, and design.
• Collaborative Project Tools: Professional experience managing workflows with familiarity in collaborative project tools such as Asana, Monday.com, or MS Planner/Project.
• Advanced Presentation Design: Advanced proficiency in Microsoft PowerPoint with strong storyboarding and presentation construction skills.
• Advanced Analytics & Scripting: Demonstrated experience in reporting, analytics, and writing queries to create automated applications using SQL and Python (or other scripting languages).
• AI Literacy: Basic level of AI literacy and understanding of technology trends, with exposure to agentic design/development methodologies.
• Process Optimization & Quality Focus: High-level business acumen with a focus on root-cause analysis, strict attention to data validation, process quality, and a proven ability to challenge the status quo to drive continuous process optimization.
• Cross-Departmental Facilitation: Advanced soft skills to facilitate complex, cross-departmental conversations and drive alignment among diverse stakeholder groups.

Minimum Education

Bachelor's Degree/equivalency in business, finance, economics, computer science, engineering or related field.,

Minimum Experience

Five (5) years' work experience in measurement and analysis, quantitative business problem solving, operations analysis, sales or marketing analysis and/or knowledge management. A related advanced degree may offset the related experience requirements.

Knowledge, Skills, and Abilities

• Innovative analytical skills.
• Superior demonstrated skills in access, excel and other database/analytical tools.
• Excellent interpersonal, written and oral communication skills including presentation skills.

Sr. Solutions Analyst

Summary

Under moderate supervision, designs, develops, and implements quantitative analysis of complex business situations including performance, strategies and solutions relative to sales and customer performance. Uses advanced computer modeling, database tools and/or other approaches in analysis.

Essential Functions

• Leads peer analysis in sales and/or solutions.
• May mentor less senior staff.
• Works on multiple complex assignments concurrently.
• Leads brainstorming with manager and team on approaches or solutions.
• Develops recommendations for moderate to complex sales/customer opportunities and internal processes managing cross departmental projects.
• Presents solutions to management.
• Perform other duties as assigned.

Additional Details

• Cross-Departmental Coordination: Lead and coordinate cross-departmental and cross-functional analytical initiatives, aligning timelines and tracking project milestones.
• Moderate-to-Complex Solutions Design: Translate moderately complex commercial objectives into structured, functional sales models and solutions, utilizing root-cause analysis to address operational bottlenecks.
• Peer Mentorship & Alignment: Provide technical guidance to peer analysts, establishing standard best practices for analytical processes and validating data workflows.
• Storyboarding & Management Presentations: Develop structured storyboards and comprehensive data summaries, presenting actionable insights and solution recommendations to management.
• Data Quality & Audit Controls: Oversee and execute regular audits of sales solutions performance, verifying the integrity of data systems, process validations, and compliance metrics (such as variable compensation calculations).
• Workflow Optimization & Technology: Utilize advanced collaborative tools and artificial intelligence (AI) applications to streamline team planning and design more efficient processes and/or tracking mechanisms.
• Process Automation: Build, maintain, and automate complex reporting templates and database queries to eliminate manual, repetitive workflow components.
• Operational Documentation: Author and maintain precise process validation manuals, training materials, audit trails, completed milestones & tasks, etc. to support regional sales implementation.

Preferred Qualifications

• Project & Team Coordination: Demonstrated experience managing cross-departmental project timelines and coordinating workflow processes, with a history of mentoring or guiding peer analysts; usage of project plans, with organized and consistent tracking of actions and timelines.
• Collaborative Workflow Tools: Strong experience configuring and managing team collaborative environments using tools like Asana, Monday.com, or MS Planner/Project.
• Effective Presentation Storyboarding: Solid proficiency in Microsoft PowerPoint with a demonstrated ability to storyboard and construct polished, data-driven presentations for management review.
• Advanced Analytics & Scripting: Strong proficiency in writing database queries and automating processes using SQL and Python (or similar scripting languages) to model business situations.
• AI Literacy: Basic level of AI literacy and technology trends, with exposure to agentic design/development methodologies.
• Analytical Problem Solving: Strong business acumen focused on root-cause analysis, data verification, and process quality, with an ability to identify and optimize underperforming workflows.
• Technical & Business Communication: Outstanding written and oral communication skills, clear and organized documentation of processes and actions, with the capability to translate complex technical or analytical results into clear business recommendations.

Minimum Education

Bachelor's Degree/equivalency in business, finance, economic, computer science, engineering or related field.

Minimum Experience

Four (4) years work experience in measurement and analysis, quantitative business problem solving, operations analysis, sales or marketing analysis and/or knowledge management. A related advanced degree may offset the related experience requirements.

Knowledge, Skills, and Abilities

• Excellent analytical skills. Superior demonstrated skills with current technology tools/advances and other database/analytical tools.
• Proven interpersonal, written and oral communication skills.

Solutions Analyst

Summary

Under general supervision, designs, develops and implements quantitative analysis of complex business situations including performance, strategies and solutions relative to sales and customer performance.

Essential Functions

• Uses computer modeling, database tools and/or other approaches in analysis.
• Develops recommendations for moderately complex sales/customer opportunities and internal processes.
• May present solutions to management.
• Perform other duties as assigned.

Additional Details

• Cross-Functional Collaboration: Collaborate with regional sales planning, operations, and finance teams to support sales planning programs, goal-setting processes, and business objectives.
• Variable Compensation Administration: Support the administration, compliance verification, and routine auditing of sales solutions process (e.g. territory and customer coverage, variable compensation design, etc.)
• Analysis & Performance Reporting: Conduct quantitative data analysis on a broad range of business, commercial, and operational metrics, supporting the development of standard and ad-hoc reports, modeling tools, and analytic frameworks to deliver actionable business insights.
• Proposal & Business Case Development: Assist in the preparation, documentation, and delivery of customer proposals, business cases, and cost-benefit analyses.
• Systems UAT & Support: Establish a strong working relationship with system teams and participate in configuration, validation and user acceptance testing (UAT) of regional sales and automation tools.
• Process Automation: Use database queries and analytical tools to help automate, standardize, and streamline reporting and repetitive operational workflows.
• Quality Auditing & Checks: Perform routine process validations, data quality audits, and data integrity checks to maintain high-quality sales planning processes and datasets.
• Documentation & Communication: Maintain precise, up-to-date documentation on process validations, audits, and system testing; support the communication of policy changes or planning initiatives.

Preferred Qualifications

• Project Support Experience: Professional experience in project tracking, coordination, or business planning, with exposure to workflow tools like Asana, Monday.com, or MS Planner/Project.
• Standard Presentation Design: Proficiency in Microsoft PowerPoint with experience with presentation construction, storyboarding and delivery.
• Advanced Analytics & Scripting: Demonstrated experience in reporting, analytics, and writing queries to create automated applications using SQL and Python (or other scripting languages).
• AI Literacy: Basic level of AI literacy and understanding of technology trends, with exposure to agentic design/development methodologies.
• Detail-Oriented Analysis: Strong analytical mindset with high attention to detail, focused on root-cause analysis, data verification, process quality, and resolving operational anomalies.
• Interpersonal Collaboration: Solid soft skills and interpersonal qualities to collaborate across different departmental/divisional functions and clearly communicate analytical outcomes.

Minimum Education

Bachelor's degree/equivalent in business or a related field.

Minimum Experience

(2) years experience in designing, maintaining, and/or implementation of solutions to complex business situations or one (1) year of experience in the Solutions Foundations program. Experience is specifically related to the department's specialty. A related advanced degree may offset the related experience requirements.

Knowledge, Skills, and Abilities

• Proficient in business software, spreadsheet applications, and/or graphics or web development.
• Ability to plan and work on multiple assignments concurrently.
• Good interpersonal skills.
• Strong written and oral communication skills.

Domicile

This is a hybrid position located in Memphis, TN or Miami, FL. Candidates must live within 50 miles of the campus location. Employees will be required to work at the FedEx campus location several times per week.

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details: Posting closes on: 10/22/2026 at 4:00 PM CST / 5:00 PM EST.

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.