Student Services Technician(Specially Funded)(Surprise Location)

$19.22 - $23.01/hourly, DOE

107

Monday - Thursday, 8:30am - 7pm; some weekends may be required

12 Months

This is a grant funded assignment with a projected end date of 06-30-2027 with renewal based on available funds and the needs of MCCCD.

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world.

We focus on people-not profits. 
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. 

We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)

• Sight-On-Site Eye Care Services

• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) 

Provides front-line customer service and student service support for students, staff, and the public while navigating noncredit workforce development pathways. Assists with student intake, registration, enrollment, outreach tracking via Customer Relationship Management (CRM), and testing processes while ensuring compliance with program guidelines, Family Educational Rights and Privacy Act (FERPA), as well as Arizona Department of Education and Maricopa Community College policies. Maintains accurate student records, performs data entry, troubleshoots enrollment issues, supports daily site operations, such as facility events, supply orders, and equipment inventory. Assists with the orientation of part-time support staff by modeling established site procedures and daily workflow protocols as assigned. Collaborates with instructional and student services team members to promote efficient operations and student success.

45% - Provides Front-Line Customer Service and Student Services Support: Provides front-line customer service and student service support to students, staff, and the public regarding noncredit workforce development programs, pathways, eligibility requirements, registration, enrollment, and available resources. Coordinates front desk activities and responds to inquiries in person and by telephone. Conducts student intake, registration, eligibility verification, and enrollment processes in accordance with established program guidelines and procedures. Resolves routine registration and enrollment issues by applying established procedures and researching student records. Refers complex, unusual, or unresolved issues to the appropriate College departments or personnel and provides follow-up support as needed. Schedules standardized assessments, communicates testing requirements, and supports student participation in required testing processes. Maintains outreach and student contact records in the Customer Relationship Management (CRM) system and collaborates with instructional and student services teams to coordinate services, streamline processes, and promote student access, engagement, and success.

45% - Maintains Student Records and Site Operations: Maintains accurate and confidential student records in accordance with the Family Educational Rights and Privacy Act (FERPA), Arizona Department of Education requirements, applicable grant guidelines, and Maricopa Community College policies and procedures. Performs data entry and record maintenance across multiple databases and systems, including student registration, enrollment, attendance, assessment, and outreach information. Reviews student records and data entries for completeness and accuracy, identifies discrepancies, and makes corrections or refers issues in accordance with established procedures. Maintains required documentation to support accurate and timely reporting. Ensures student information is handled appropriately and follows established data management, documentation, and reporting procedures. Supports daily site operations by coordinating facility and event needs, ordering office supplies, monitoring equipment inventory, and communicating operational needs to appropriate personnel. Assists with the orientation of part-time support staff, as assigned, by modeling established site procedures, demonstrating daily workflows, and reinforcing consistent service and recordkeeping practices.

10% - Performs Other Administrative and Program Support Duties: Participates in staff meetings, departmental activities, and job-related training to support communication, collaboration, and continuous improvement. Assists with administrative tasks, student services activities, data management, special projects, and other related duties as assigned in support of program, department, and College priorities.

High school diploma or GED and one year of clerical, administrative office support or related experience.

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

A. Customer service experience.
B. Experience in maintaining records and tracking and organizing data.
C. Experience working in an educational setting.
D. Experience working with diverse populations.
E. Experience using Google Suite and Microsoft Office, computer-based databases, and spreadsheets.
F. One (1) year of full-time relevant MCCCD experience during the previous two (2) years

Assigned work location is Rio Salado College Surprise, 12535 W. Smokey Dr, Surprise, AZ 85378. Travel to campus during interview/selection process will be at candidate's own expense. May require some evenings or weekends. May require prolonged periods of viewing a computer screen. May be required to lift or carry up to 25 lbs.

Will be required to travel to all RSC locations, including:

RSC Tempe: 2323 W 14th St, Tempe, AZ 85281
RSC Avondale, 420 N. Central Ave, Avondale, AZ 85323
RSC Northern, 1715 W. Northern Ave, Phoenix, AZ 85021
RSC Southern, 3320 S. Price Rd, Tempe, AZ 85282
RSC Thomas, 3631 W. Thomas Road, Phoenix, AZ 85019
RSC @ Glendale Community College, 6000 W Olive Ave, Glendale, AZ 85302
RSC @ South Mountain Community College, 7050 S 24th St., Phoenix, AZ 85042

Possession of a valid State of Arizona Class D Driver's License is required; employee must meet district minimum standards regarding driving:

https://www.maricopa.edu/about/careers/application-information#mvd

OR

(If moving from out of state)

Possession of a valid State Class D Driver's License is required; employee must meet district minimum standards regarding driving:

https://www.maricopa.edu/about/careers/application-information#mvd

Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications.  A cover letter may further highlight an applicant's knowledge, skill and abilities.  All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered. 

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment (must include number of hours worked) 
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship.  If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at adasupport@domail.maricopa.edu

MCCCD is an Equal Opportunity Employer.

Apply on or before October 22, 2026 to be considered.

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. Rio Salado College's Title IX/504 Coordinator is O.Tafari Osayande, o.tafari.osayande@riosalado.edu, 480/517-8196.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses.  Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.