Reporting Manager - Product Launch

Job Title: Reporting Manager - Product Launch

Location: Plano, TX

Pay Rate: 44.39

Staffmark Workforce Solutions offers this exciting contract opportunity with a global leader in electronics, mobile devices and appliances located in Plano, TX

Reporting Manager - Product Launch

Top Skills

• Experience: 3-5 years of dedicated project management experience managing digital content, web production, technical documentation, or digital marketing initiatives
• Tool Proficiency: Strong hands-on proficiency with Jira, Confluence, Microsoft Office Suite (Excel, PowerPoint, Word), and basic image editing capabilities in Adobe Photoshop
• Methodology: Practical experience applying Agile, Scrum, Waterfall, or Hybrid project management methodologies to creative and technical workflows

Position Description

Responsibilities

End-to-End Project Ownership & Execution

* Lead concurrent workstreams from ideation and requirements gathering through scoping, execution, QA, launch, and post-launch monitoring.

* Manage project lifecycles for major product launches, seasonal campaigns, and ongoing support content refreshes across key product categories.

* Maintain project schedules, dependencies, and risk mitigation plans using Jira and Confluence to ensure on-time delivery.

Digital Support Content Strategy & Optimization

* Oversee content workflows for hundreds of customer-facing digital support articles, troubleshooting guides, video assets, and interactive tools.

* Collaborate with content creators and designers using tools like Adobe Photoshop and Microsoft Office to ensure all assets meet Samsung brand standards.

* Drive publication and content maintenance within enterprise content management systems (such as Adobe Experience Manager / AEM).

* Identify content gaps, inaccuracies, and customer experience friction points, working proactively with subject matter experts to implement rapid fixes.

Cross-Functional Collaboration & Visibility

* Bridge communication across technical support, QA engineers, content strategists, SEO specialists, and the content strategy manager.

* Provide transparent project visibility through structured status reporting, milestone tracking dashboards, and proactive issue escalation.

* Facilitate sprint planning, stand-ups, and retrospectives, adapting hybrid Agile/Scrum frameworks to fit content production velocity.

Innovation & Emerging Initiatives

* Drive support for AI/chatbot content validation, conversational flow enhancements, and natural language search optimization.

* Manage self-help and sustainability content initiatives, expanding customer empowerment through clear, accessible technical documentation.

* Leverage Google Analytics, SEO insights, and internal performance metrics to measure content effectiveness and recommend data-backed optimizations.

What We're Looking For

Required Qualifications:

* Experience: 3-5 years of dedicated project management experience managing digital content, web production, technical documentation, or digital marketing initiatives.

* Tool Proficiency: Strong hands-on proficiency with Jira, Confluence, Microsoft Office Suite (Excel, PowerPoint, Word), and basic image editing capabilities in Adobe Photoshop.

* Methodology: Practical experience applying Agile, Scrum, Waterfall, or Hybrid project management methodologies to creative and technical workflows.

* Cross-Functional Leadership: Proven ability to manage multiple competing priorities, coordinate cross-functional teams, and maintain alignment across technical and non-technical stakeholders.

* Communication: Exceptional verbal and written communication skills with experience presenting project status and performance metrics to leadership.

* Preferred Qualifications:

* Prior experience with enterprise Content Management Systems (CMS), particularly Adobe Experience Manager (AEM).

* Working knowledge of SEO best practices, web analytics platforms (e.g., Google Analytics, Adobe Analytics), and data-driven content optimization.

* Experience in the consumer electronics, telecommunications, or technology hardware sectors.

* Exposure to AI/ML conversational interfaces, chatbot validation, or automated customer support tools.

Staffmark talent working with this client receive competitive compensation and a great benefits package including medical, dental, vision, 401K and Paid Time Off plus more!

Benefits Include:

• Medical
• Dental
• Vision
• 401k
• Paid Time Off, + more!

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.