IT Technical Analyst 1

Temple University's Information Technology Services Department is searching for an IT Technical Analyst 1!

Become a part of the Temple family and you will have access to the following:
A hybrid work schedule
Full medical, dental, vision coverage
Paid time off
9 Federally Observed Paid Holidays
3 Personal Days
Tuition remission - eligible employees and their dependents can obtain a degree TUITION-FREE
A generous retirement plan and so much more!

Salary Range: $60,000 - $70,000

Position Summary
The IT Technical Analyst 1 is a member of Information Technology Services' Administrative Applications and Data Support team. The incumbent will work on mission-critical enterprise applications including our application for Continuing Education and the ERP Document Management tool supporting faculty, staff and students. This role works closely with the University's Collaboration Center for stakeholders, subject matter experts, and end users as well as working with the application vendors, infrastructure teams and DBAs.

As part of supporting these applications, this role is responsible for gathering requirements, data analysis, and supporting development changes to improve business processes. We are specifically looking for someone that can use SQL against an Oracle database and doing some light development using python, JavaScript, html or other similar tools. The role manages applications hosted across on-premises data centers and cloud environments. For the on-prem applications, the person would work with the team to maintain and upgrade as needed the Windows and Linux Operating Systems. Performs other duties as assigned.

Job Details
* This position requires a background check for PII/Cash Handling responsibilities.

Required Education and Experience
* Bachelor's degree in Computer Science, Computer Technology, or related field
* At least 2 years of IT related experience
* Experience with SQL, HTML, CSS, JavaScript frameworks, and Microsoft Power Apps
* Experience with using Microsoft SQL Server, Oracle, PostgreSQL, or similar database technologies
* Experience developing with Python or similar tools
* An equivalent combination of education and experience may be considered.

Required Skills and Abilities
* Ability to utilize critical thinking to assist with a solution to solve problems
* Familiarity with Outlook, Teams, Word, Excel, OneDrive, and SharePoint
* Ability to create, update, prioritize, document, and close support tickets
* Ability to solve problems to find logical fixes using the tools available
* Know how to navigate Windows Server and Linux servers operating systems to support application servers
* Familiarity with installing, configuring, upgrading and troubleshooting applications
* Basic understanding of user accounts, password resets, permissions, groups, and account management
* Strong Communication skills are needed to interact with the users and other team members.
* Ability to work nights and/or weekends, if necessary

Preferred Skills and Abilities
* Familiarity with Higher Education application support/development

This position is assigned a hybrid work arrangement (on-campus and remote) - the duration of this hybrid work arrangement is at the discretion of Temple University and the Department.

Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.

Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety. Go here to review: https://safety.temple.edu/reports-logs/annual-security-report

You may request a copy of the report by calling Temple University's Campus Safety Services at 215-204-7900.