Supervisor, Medical Assistant

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the No. 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where youll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY

Works under general supervision to supervise Medical Assistant staff and coordinate daily clinical and operational activities in an ambulatory patient care setting. Provides leadership, staff development, and operational oversight to promote efficient, safe, and patient-centered care.

BENEFITS

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!
  

EXPERIENCE AND EDUCATION

Required

• Education

High School Diploma or GED equivalent

• Experience

3 years of experience as a Medical Assistant, Certified Medical Assistant, Patient Care Technician, or related patient care role in a clinic or healthcare setting, including

2 years of experience in a Lead Medical Assistant, Medical Assistant Coordinator, or equivalent healthcare support leadership role

• Licenses and Certifications

(BLS) BASIC LIFE SUPPORT certification, course accredited by the American Heart Association (AHA) or American Red Cross (ARC) Upon Hire and

Current MOA Certification required, through one of the following organizations Upon Hire

(CMA) CERT MEDICAL ASSISTANT American Association of Medical Assistants or

(RMA) REG MEDICAL ASSISTANT American Medical Technologists Association or

(NRCMA) NAT REGD CERT MEDICAL ASSISTNT National Association for Health Professionals or

(NCMA) NAT CERT MEDICAL ASSISTNAT National Center for Competency Testing or

(NHA-CCMA) Nat Hlthcareer CertClinMedAsst or

(RMA) REG MEDICAL ASSISTANT American Allied Health

Preferred

• Education

Bachelor's Degree in healthcare-related field

• Experience

1 year of experience in a Lead Medical Assistant, Medical Assistant Coordinator, or equivalent healthcare support leadership role with a Bachelor's Degree

JOB DUTIES

• Supervises Medical Assistants, Certified Medical Assistants, Medical Office Technicians, and Medical Assistant Coordinators to ensure compliance with departmental policies, procedures, and performance expectations.
• Participates in recruitment, interviewing, selection, onboarding, and retention activities for assigned staff.
• Ensures staff receive appropriate orientation, training, competency validation, and ongoing professional development.
• Provides coaching, mentoring, and timely feedback regarding employee performance, attendance, conduct, and professional growth.
• Conducts performance evaluations in accordance with organizational policies and procedures.
• Develops and implements performance improvement plans and administers corrective actions in collaboration with leadership and Human Resources.
• Manages staff scheduling, time-off requests, staffing coverage, payroll functions, and timekeeping activities to ensure operational needs are met.
• Directs required staff education, compliance training, and competency management activities in collaboration with organizational and ambulatory services partners.
• Coordinates daily staffing assignments with clinic leadership to support patient care delivery and operational efficiency.
• Monitors clinic workflow and operational performance and implements process improvements to support quality, safety, and patient satisfaction.
• Ensures staff adhere to policies, procedures, regulatory requirements, and department standards.
• Oversees processing of instruments, scopes, and other clinical equipment as applicable and ensures compliance with established protocols.
• Inspects, monitors, and assists with troubleshooting equipment and facility concerns within scope of training and escalates issues as appropriate.
• Oversees medical supply inventory management and ensures availability of supplies required for patient care and clinic operations.
• Facilitates continuing education activities and staff meetings to support departmental goals and compliance requirements.
• In collaboration with clinic leadership, supports service recovery efforts and responds to patient and family concerns as appropriate.
• Supports departmental strategic initiatives and organizational priorities through assigned projects, operational goals, and improvement activities.
• Participates in quality improvement initiatives and performance improvement activities to promote excellent patient care and operational outcomes.
• Represents the department through participation in meetings, committees, workgroups, and institutional initiatives as assigned.
• Serves as a liaison with physicians, advanced practice providers, nursing staff, and other departments to facilitate communication and operational coordination.
• Maintains competency and ability to perform Certified Medical Assistant duties as necessary to support clinic operations and staffing needs.
• Consistently models professional behavior and leadership practices consistent with institutional values and PACT standards.
• Duties performed may include one or more of the following core functions: (a) Directly interacting with or caring for patients; (b) Directly interacting with or caring for human-subjects research participants; (c) Regularly maintaining, modifying, releasing, or similarly affecting patient records (including patient financial records); or (d) Regularly maintaining, modifying, releasing, or similarly affecting human-subjects research records.
• Performs other duties as assigned.

Knowledge, Skills and Abilities

• Work requires ability to relieve direct manager of administrative duties, which may include functioning as a liaison.
• Work requires ability to coordinate and work independently.
• Work requires effective communication with internal and external contacts on policies and procedures.
• Work requires great interpersonal skills to lead and manage a team effectively.
• Work requires ability to work on confidential information on a daily basis.
• Work requires proficient knowledge of the medical equipment used in the clinic.
• Work requires contact with staff, physicians, leadership, medical and non-medical office personnel to manage vital information needed to provide optimal patient care.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

Physical Requirements

• Bending/Leaning Over
• Standing
• Stooping
• Walking

Working Conditions

• Clinical Setting
• Hospital Setting

Salary Information

Salary is commensurate with education, skills, and relevant experience.

SECURITY AND EEO STATEMENT

Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.