Customer Service Manager

As a Customer
Service Manager, you're responsible for leading the team to ensure an
exceptional customer and team member experience, manage risk, and support
growth. As a leader, you will coach, motivate and develop your team of direct
reports to achieve their full potential while complying with all policies and
procedures.

Essential Functions:

The Customer
Service Manager responsibilities include:

• Actively coaches staff and ensures the transfer of learning necessary for employee development and engagement.
• Leads by example and helps to create a positive environment.
• Assists in resolving customer issues in a tactful, effective manner and explains Bank Five Nine policies.
• Ensures the staff delivers distinctive customer service.
• Works to resolve internal and external customer issues promptly and courteously.
• Ensures staff complies with established standards and regulations.
• Resolves audit exceptions in a timely manner on an as needed basis.

The Customer
Service Manager is a role model for our employees and customers and
consistently reflects the Bank Five Nine brand.

Must Haves:

• High school diploma or G.E.D.
• At least 1+ year of experience in a retail banking environment
• Basic keyboarding skills and the ability to navigate in a Windows environment

Preferred to Have:

• Bachelors degree.
• Coaching/training experience.
• Experience with supervision or leadership of retail banking activities.
• Audit/compliance expertise.
• New accounts experience.

Why Bank Five Nine:

We've been in
business over 167 years, and we're just getting started! Bank Five Nine is on a
mission to make lives better for the Wisconsin communities that we have been
honored to serve since 1859! We're excited to be named a Top Place to Work for
17 years in a row and proud to be a place that people love to come to work
every day.

We are an Equal
Opportunity Employer. We are committed to the full inclusion of all
qualified individuals