Donor Coordinator II: NIH Resources Department

Job Description:

Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

OUR IDEAL CANDIDATE:

If you are energetic, self-motivated, enjoy working with volunteers and like the fast pace of sales, the American Red Cross has an opportunity for you!

We have an opening for a Donor Recruitment Coordinator.

As an employee at the American Red Cross, you could be on the front lines of making a positive impact on our community. Join our non-profit organization, where your heart and mind go to work!

WHERE YOUR CAREER IS A FORCE GOOD:

The Donor Coordinator II is responsible for recruiting, engaging, registering, and scheduling new and returning blood donors to support NIH Clinical Center patient-care needs, departmental collection targets, and approved research protocols. The position coordinates daily appointment schedules and supports whole blood, platelet, Double Red Cell Apheresis (DRCA), research apheresis, and specialized therapeutic blood collection protocols.

The Donor Coordinator II plays an important role in recruiting and coordinating specialized donors, including Human Leukocyte Antigen (HLA)-matched platelet donors, red cell antigen-matched donors, and granulocyte donors, to support patient care. The position maintains accurate donor records, uses departmental databases and scheduling systems, monitors recruitment activities, and communicates with medical, technical, and research personnel to facilitate timely collections.

The incumbent provides excellent customer service to donors, visitors, researchers, investigators, and internal and external stakeholders. Responsibilities also include donor communications, recruitment campaigns, community outreach, donor engagement, operational reporting, and administrative support. Duties must comply with departmental standard operating procedures (SOPs), applicable Code of Federal Regulations (CFR) requirements, U.S. Food and Drug Administration (FDA) regulations and guidance, Occupational Safety and Health Administration (OSHA) guidelines, and other applicable laws and regulations.

• Position Accountabilities: Donor Recruitment, Scheduling, and Collection Support
  • Recruit and schedule new and returning donors to meet daily collection goals and NIH Clinical Center patientcare and research needs.
  • Coordinate and maintain daily appointment schedules, monitor recruitment activities, and conduct follow-up to support appointment utilization and collection targets.
  • Register donors for whole blood, platelet, DRCA, research apheresis, and specialized therapeutic blood collection protocols, as applicable.
  • Maintain accurate donor demographic, registration, scheduling, and collection records in electronic systems and manual files.
  • Communicate appointment changes, donor concerns, and operational issues to appropriate personnel, promptly escalating matters that may affect donor safety, eligibility, product quality, or collection effectiveness.

• Specialized Donor Recruitment and Patient-Care Support
  • Assist the recruitment manager and medical staff in identifying, educating, recruiting, and scheduling donors for specialized collections.
  • Recruit and coordinate HLA (Human Leukocyte Antigen)-matched platelet donors, red cell antigen-matched donors, granulocyte donors, and other specialized donor populations as required for patient care.
  • Prioritize recruitment and scheduling activities according to clinical urgency and collection requirements.
  • Maintain communication with donors and clinical personnel to facilitate timely collections and expand the pool of eligible specialized donors.

• Customer Service and Communications
  • Provide professional, courteous, and responsive service to donors, visitors, researchers, investigators, clinical personnel, and other stakeholders.
  • Greet and direct visitors, respond to routine inquiries, route telephone calls, and communicate donor requirements and appointment information.
  • Establish positive relationships through effective communication, timely follow-up, and a welcoming donor experience.
  • Assist with resolving customer concerns and refer complex issues to appropriate supervisory or clinical personnel.
  • Protect confidential donor and departmental information in accordance with applicable policies and procedures.

• Recruitment Campaigns, Marketing, and Community Outreach
  • Assist with donor recruitment campaigns, community outreach events, and initiatives to increase awareness of and participation in NIH blood donation programs.
  • Prepare and distribute approved recruitment and promotional materials, including flyers, posters, and electronic communications.
  • Conduct targeted donor outreach and follow-up to recruit new donors, encourage repeat donations, and support specialized collection programs.
  • Support donor engagement and recognition initiatives that promote donor retention and a positive donation experience.

• Records Management, Reporting, and Data Integrity
  • Maintain complete, accurate, and current electronic and manual records related to recruitment, registration, scheduling, donor communications, and collections.
  • Review donor and appointment information for accuracy, resolve discrepancies as appropriate, and support departmental data-integrity requirements.
  • Use donor management and scheduling systems to monitor recruitment activities, appointment status, and operational performance.
  • Prepare or assist with reports and summaries to support management decisions, recruitment planning, scheduling efficiency, and collection goals.
  • Identify opportunities to improve recruitment processes, documentation, reporting, and operational workflows.

• 6. Research and Administrative Support
  • Coordinate donor recruitment and scheduling for approved NIH research protocols in collaboration with investigators, research personnel, and departmental staff.
  • Assist with required donor registration and administrative eligibility documentation, referring medical eligibility determinations to authorized personnel.
  • Assist with departmental projects, special collection initiatives and other recruitment-related activities as assigned.

• 7. Regulatory Compliance and Teamwork
  • Follow applicable SOPs, CFR requirements, FDA regulations and guidance, OSHA guidelines, and other relevant laws and regulations.
  • Maintain confidentiality and comply with departmental requirements for records management and information handling.
  • Collaborate with recruitment colleagues, supervisors, medical and technical staff, and research personnel to support patient care and research.
  • Perform other duties consistent with the position's responsibilities and departmental needs.

WHAT YOU NEED TO SUCCEED:

• High school diploma or equivalent required.
• Three years of related experience in donor recruitment, customer service, scheduling, administrative support, healthcare operations, or a related field preferred. An equivalent combination of education and relevant experience may be considered.
• Associate degree or some college coursework preferred.
• Basic proficiency with office applications, including word processing, spreadsheets, email, databases, and presentation software.
• Strong organizational, interpersonal, written, and verbal communication skills.
• Demonstrated ability to manage multiple priorities, maintain accurate records, solve problems, and meet deadlines.
• Ability to work effectively with donors, colleagues, clinical personnel, researchers, and other stakeholders.
• Ability to maintain confidentiality and comply with established procedures and regulatory requirements.

WHAT WILL GIVE YOU THE COMPETITIVE EDGE:

• Great time management skills.
• Ability to multi-task.

BENEFITS FOR YOU:

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

• Medical, Dental Vision plans

• Health Spending Accounts & Flexible Spending Accounts

• PTO (Paid Time Off): Starting at 15 days a year; based on FLSA (Fair Labor Standards Act) status and tenure

• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays.

• 401K with up to 6% match

• Paid Family Leave

• Employee Assistance Program

• Disability and Insurance: Short + Long Term

• Service Awards and recognition

The salary range for this position is (Maryland): 22.10 - 29.42 - 36.81 USD Hourly

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce.American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

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