HR Shared Services & AI Solutions Specialist

Description

We are seeking a contractor to support day-to-day HR Shared Services operations and help advance the responsible use of artificial intelligence across Human Resources. This role combines hands-on HR service delivery with data management, process improvement, project execution, and the development of practical AI-enabled solutions.
The successful candidate will identify opportunities to reduce manual work, improve data quality, strengthen the employee experience, and scale solutions in partnership with HR, Information Technology, and business stakeholders. Based on business needs and performance, the assignment may offer an opportunity to transition into a regular full-time role focused on HR AI solutions.

The successful candidate will identify opportunities to reduce manual work, improve data quality, strengthen the employee experience, and scale solutions in partnership with HR, Information Technology, and business stakeholders. Based on business needs and performance, the assignment may offer an opportunity to transition into a regular full-time role focused on HR AI solutions.

* Deliver responsive HR Shared Services support, including employee inquiries, onboarding, offboarding, HR transactions, case handling, and records management.
* Maintain, audit, cleanse, and improve HR data across systems to strengthen accuracy, completeness, and compliance.
* Assess HR workflows, identify automation opportunities, and develop measurable business cases for AI-enabled improvements.
* Design and test proof-of-concept solutions, including AI agents, digital assistants, reporting tools, and workflow automations.
* Manage HR technology and process improvement projects, including scope, plans, timelines, risks, stakeholder communication, testing, implementation, and results tracking.
* Partner with HR, Information Technology, and business leaders to evaluate, pilot, integrate, and scale successful solutions.
* Redesign HR processes using effective human-and-AI operating models that improve service quality and reduce manual effort.
* Create and maintain process maps, operating procedures, knowledge articles, governance standards, and responsible AI best practices.
* Support HR reporting and analytics, translating operational data into actionable insights and recommendations.
* Build AI capability across HR through practical guidance, demonstrations, documentation, and knowledge sharing.

Success Measures
* Improved accuracy, completeness, and reliability of HR data.
* Timely delivery and adoption of HR process and AI-enabled improvements.
* Reduced manual effort, cycle time, and avoidable rework across targeted HR processes.
* Demonstrated business value through measurable productivity, service, quality, or cost improvements.
* Effective project execution, stakeholder engagement, documentation, and risk management.
* Increased confidence and practical AI capability across the HR organization.

*Supportive, team-driven culture that values collaboration, transparency, and accountability

*Opportunity to grow your career with a global workforce solutions leader serving multiple industries

*People-first environment that encourages employees to bring their authentic selves to work

*Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates

This role offers the chance to join a company that prioritizes both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally.

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

Job Requirements

Min 5 years of experience supporting HR operations or similar Shared Services environment that includes:

* Strong analytical, data management, and problem-solving skills, with careful attention to accuracy and detail.
* Experience working with HR information systems, timekeeping, payroll, case management, or comparable enterprise platforms.
* Familiarity with generative AI and productivity tools such as Microsoft Copilot, GitHub Copilot, or similar solutions.
* Project coordination or project management experience, including prioritizing work, managing timelines, and driving deliverables to completion.
* Min 4 years of experience with Microsoft Excel, Word, PowerPoint, and Teams.

* Experience leading process improvement, service delivery transformation, or technology implementation projects.
* Experience building AI-enabled workflows, reporting solutions, automations, agents, chatbots, or digital assistants.
* Hands-on experience with Microsoft Copilot Studio, Power Automate, Power Platform, or comparable low-code tools.
* Knowledge of HR operations, the employee lifecycle, and Shared Services delivery models.
* Experience with process mining, Lean, Six Sigma, or other workflow optimization methods.
* Experience developing business cases and measuring return on investment, productivity gains, adoption, or service improvements.
* Understanding of responsible AI practices, data privacy, security, and governance in an enterprise environment.

After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.

The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Acara Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Website Privacy Policy | Acara

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.