Patient Navigator 2 (Non-Clinical)

The Patient Navigator 2 provides non-clinical navigation and coordination for the Alzheimer Therapeutics Program (ATP) within the Neurology Clinic, supporting patients being evaluated for or receiving disease-modifying anti-amyloid therapy. Serving as the primary non-clinical point of contact for patients and care partners, the Navigator guides them through a complex treatment pathway that may include eligibility evaluation and biomarker confirmation, treatment by infusion or injection, required MRI surveillance, and ongoing monitoring.

The Patient Navigator coordinates scheduling, authorizations, medical record retrieval, patient materials, tracking, and communication across Neurology, Neuroradiology, Infusion Services, and Specialty Pharmacy, helping ensure patients progress through required treatment milestones. The position identifies non-clinical needs and barriers to care and routes clinical questions, symptoms, and treatment concerns to the appropriate registered nurse, advanced practice provider, or physician in accordance with program protocols.

The Patient Navigator also coordinates and participates in case conferences, administers cognitive testing following required training and certification, and assists with patient submissions to the Alzheimer Disease database. Through consistent communication, coordination, and follow-through, the Navigator plays an important role in helping patients and care partners successfully navigate this specialized treatment program.

Apply By Date: October 12, 2026, at 11:59 PM

Minimum Qualifications - For full consideration, applicants are encouraged to upload a license and/or certification if required for the position.

• A Bachelor's degree in a related area or equivalent experience/training
• Experience in case management
• Experience in referral coordination
• Acquiring knowledge of Patient Rights & Responsibilities, Joint Commission standards, and Centers for Medicare / Medicaid regulations
• Knowledge of Medical Terminology
• Knowledge of data collection, compilation, and analytical techniques
• Skills to comprehend and assess patients' grievances to quickly locate appropriate resources for assistance
• Working knowledge of the organization and how to get issues resolved
• Solid interpersonal and customer service skills
• Ability to be diplomatic and highly organized
• Ability to remain calm under pressure and apply sound judgment
• Ability to work independently in a fast-paced, demanding environment with minimal supervision
• Ability to manage and oversee multiple tasks simultaneously, including high daily call volume
• Ability to communicate effectively, both orally and in writing
• Proficiency with Windows-based software including Microsoft Word, Excel, Outlook. Knowledge of computer systems and software used in the functional area
• Ability to communicate effectively and patiently with individuals with memory impairment and their care partners, including use of repetition, written reinforcement, and care partner involvement
• Working knowledge of Epic or a comparable electronic health record, including referral workqueues, scheduling, and in-basket workflows
• Ability to follow defined program protocols precisely, including distinguishing non-clinical questions from clinical concerns requiring hand-off to licensed staff

Preferred Qualifications

• Experience as a Patient Navigator
• Experience working with older adults, patients with cognitive impairment, or in neurology or a comparable specialty setting

Key Responsibilities

• 40% - Referral Coordinator
• 20% - Case Conference Coordinator
• 20% - Evaluator
• 5% - Patient Advocate and Care Team Participant
• 5% - Data Collection
• 5% - Operational Participant
• 5% - Liaison

Department Overview

The Department of Neurology advances the understanding and treatment of neurological disorders through specialized patient care, research, and multidisciplinary collaboration. The Department provides care for adults and children with a broad range of neurological conditions, including Alzheimer's disease and other dementias, epilepsy, movement disorders, multiple sclerosis, neuromuscular conditions, headache, and sleep disorders.

Within the Section of Cognitive and Behavioral Neurology, the Alzheimer Therapeutics Program (ATP) provides FDA-approved disease-modifying treatments for patients with early symptomatic Alzheimer disease. The program uses a structured, safety-focused approach to coordinate eligibility evaluation, treatment, monitoring, and longitudinal follow-up.

ATP's multidisciplinary team includes cognitive neurologists, an advanced practice provider, a registered nurse, a Patient Navigator, a Patient Services Representative, and a Medical Assistant, with support from Neuropsychology and Social Work. The team partners closely with Neuroradiology, Infusion Services, and Specialty Pharmacy to provide coordinated, patient-centered care throughout the treatment journey.

POSITION INFORMATION

• Salary or Pay Range: $28.06 - $43.37
• Salary Frequency: Hourly
• Salary Grade: 141
• UC Job Title: PAT NAVGTR NON-CLIN 2 CX
• UC Job Code: 004468
• Number of Positions: 1
• Appointment Type: Career
• Percentage of Time: 100% Full-time
• Shift (Work Schedule): Monday-Friday (08:00-17:00)
• Location: Midtown Ambulatory Care Center, Sacramento, CA
• Union Representation: CX-Clerical/Admin
• Benefits Eligible: Yes
• This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources, and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial, and career goals. Learn more about the benefits below and eligibility by visiting the UCnet Benefits Page or Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees.

• High-quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for dental and vision coverage for you and your family
• Retirement plans for eligible employees, including Pension and other Retirement Saving Plans
• Supplemental insurance offered including additional life, short/long term disability, pet insurance, legal coverage, accident, critical illness and hospital indemnity
• Pregnancy and Parental Leave, Family & Medical Leave, Adoption Assistance and Pay for Family Care and Bonding for eligible employees
• Lactation Support Program and Family Care discounts and resources
• Employee Well-being resources and programming to support thriving in all aspects of employees' lives
• On-site Employee Assistance Program including access to free mental health services
• Generous amount of paid Holidays annually as outlined in the UC Policies or Collective Bargaining Agreements
• Paid Time Off/Vacation/Sick Time as outlined in the UC Policies or Collective Bargaining Agreements
• Continuing Education (CE) allowance and Staff Education Reimbursement Program for eligible employees
• Access to free professional development courses and learning opportunities for personal and professional growth
• Public Service Loan Forgiveness (PSLF) Qualified Employer and Student Loan Debt Counseling Program for eligible employees

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional, up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional, up to 3 Hours
• Bending/Stooping - Occasional, up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional, up to 3 Hours
• Reaching overhead - Occasional, up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent, 3 to 6 Hours
• Numerical skills - Occasional: up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

• UC Davis is a smoke- and tobacco-free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position.

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance, and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan, and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere #LI-DNI #LI-DNP

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks