Medical Assistant - East Providence

Position Summary
The Medical Assistant supports physicians and clinical staff in delivering high-quality patient care while providing exceptional customer service to patients and families. Employees are expected to embody Brown University Health's values of Compassion, Accountability, Respect, and Excellence and demonstrate the organization's core success factors, including building trust, valuing differences, maintaining a patient and community focus, and fostering collaboration.

• Assist with direct patient care, including obtaining medical histories, recording vital signs, preparing charts, conducting pre-visit planning, managing documentation, tracking laboratory results, and verifying medication lists.
• Perform clinical procedures such as EKGs, rapid strep testing, urine dip testing, spirometry, nebulizer treatments, injections, vaccinations, and medication administration.
• Educate patients within established clinical guidelines and respond to routine patient inquiries.
• Coordinate and track urgent referrals, authorizations, and follow-up care.
• Support quality improvement initiatives by reviewing reports and addressing gaps in care.
• Maintain inventory of medical supplies and medications.
• Monitor and document vaccine refrigeration temperatures in compliance with Department of Health regulations.
• Adhere to infection control, safety, environmental, OSHA, and Department of Health standards.
• Ensure compliance with HIPAA and all federal, state, and local confidentiality regulations.
• Protect patient demographic, clinical, and financial information in accordance with Brown Health Medical Group guidelines.
• Deliver outstanding patient service and maintain positive patient relationships.
• Participate in departmental meetings, training sessions, and workflow improvement initiatives.
• Perform additional duties as assigned.

Education & Certification

• High school diploma or equivalent required.
• Basic Life Support (BLS) certification required.
• Medical Assistant certification preferred.

Experience

• Completion of a formal Medical Assistant training program or a minimum of three years of Medical Assistant experience required.

• Works in healthcare settings including physician practices, hospitals, and outpatient facilities.
• Regular interaction with patients and medical equipment.
• Follows established safety protocols and uses appropriate protective equipment.
• Frequently walks and stands throughout the workday.
• May be exposed to electrical, biological, and other healthcare-related hazards.
• Must be able to lift supplies and assist with patient positioning, including lifting up to 50 pounds when necessary.

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EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

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