Clinical Hub Supervisor

PharMerica

PharMerica, a part of Brightspring Health Services, is a longterm care pharmacy services provider that supplies medications, clinical support, and pharmacy management to healthcare organizations across the United States.

Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today!

Supervises Representatives and manages their performance in accordance with departmental and company policy.
• Scores side-by-sides and recorded calls and discusses feedback with Representatives.
• Participates in call calibration sessions.
• Walks the floor to observe and provide information and feedback.
• Handles escalated calls with Representatives listening.
• Partners with other business units such as Pharmacy, Customer Service, Account Management, to ensure delivery of quality and timely customer service.
• Coordinates team schedules to maximize operational efficiencies.
• Monitors volumes for the pend queue, RX Allow, fax to PDP, groups, to ensure timely processing of all forms relating to prior authorizations and consults with Manager/Director.
• Reviews call analysis with Manager & Director.
• Partners with Account Management, Manager, and Director to address customer needs and escalations.
• Performs other tasks as assigned.

Education/Learning Experience:

• Required: Associate degree.
• Desired: Bachelor's Degree.

Work Experience:

• Required: Four plus years of experience in pharmacy or medical billing, with an emphasis in prior authorizations.