New 
Patient Billing Representative
 QPS Employment Group | |
17.00
| |
medical insurance
| |
 United States, Iowa, Waterloo | |
| 1209 Flammang Drive (Show on map) | |
 Sep 27, 2026 | |
|
Position Title: Patient Billing Representative - Remote
Wage: $17.00/hour Shift: 1st Hours: 7:00am - 5:30pm (Monday - Thursday) Our client is seeking a compassionate, detail-oriented, and customer-focused Remote Front Desk Receptionist / Patient Billing Representative to join our team. This position serves as the primary point of contact for patients calling with questions regarding their medical bills, insurance coverage, and account balances. The ideal candidate is an excellent communicator who can explain billing and insurance information clearly while providing outstanding customer service in a professional and empathetic manner. Patient Billing Representative Responsibilities: - Answer a high volume of inbound patient phone calls in a courteous, professional, and timely manner - Assist patients with questions regarding medical bills, account balances, payment options, and billing statements - Explain medical insurance information, including copays, deductibles, coinsurance, out-of-pocket costs, and claim processing - Review patient accounts to help identify billing questions and provide accurate information - Assist patients with understanding Explanation of Benefits (EOBs) and how insurance payments affect their balances - Verify patient demographic and insurance information as needed - Process patient payments and establish payment arrangements in accordance with company policies - Document all patient interactions accurately within the practice management or billing system - Escalate complex billing or insurance issues to the appropriate department when necessary - Maintain patient confidentiality and comply with HIPAA regulations at all times - Collaborate with billing specialists, providers, and insurance representatives to help resolve patient concerns - Provide exceptional customer service while demonstrating patience, empathy, and professionalism Requirements for Patient Billing Representative: - High school diploma or equivalent required - Previous experience in medical billing, healthcare customer service, medical reception, or a related healthcare office preferred - Working knowledge of medical insurance, including commercial insurance, Medicare, Medicaid, deductibles, copays, coinsurance, and claims processing - Experience explaining medical billing concepts to patients in a clear and respectful manner - Strong computer skills and the ability to learn billing and electronic health record (EHR) software - Excellent verbal communication and active listening skills - Strong attention to detail and problem-solving abilities - Ability to work independently in a remote environment while maintaining productivity and professionalism - Medical billing or insurance experience preferred - Familiarity with CPT, ICD-10, and basic medical billing terminology is a plus - Experience with electronic health record (EHR) or medical practice management software preferred - Strong conflict resolution and customer service skills preferred - Ability to manage multiple patient calls while maintaining accuracy and professionalism preferred IND099 QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the United States. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment. Hiring immediately! Why Work with QPS? - Access to sought-after positions with leading employers - Dedicated placement specialists who will guide you through every step of the job search process Best of all, our job matching and resume assistance services are 100% free to job seekers! We will never ask you to pay a fee. Please note that QPS Employment Group may use a virtual recruiting assistant to help screen and schedule candidates efficiently. All information collected through this process is used solely for employment purposes and is handled securely in accordance with our privacy policy. We are proud to be an equal opportunity employer. | |