Journey Builder III

Join a global leader at the forefront of media products and services, where innovation drives how millions of users engage with cutting-edge content. This organization is dedicated to enabling seamless on-device communications and automated messaging, connecting people with the services they love. Here, your work directly contributes to enhancing user experiences and expanding the reach of beloved products and services worldwide.

We are seeking a highly motivated and curious individual to step into a pivotal role, becoming a subject matter expert in customer journey orchestration. You will be instrumental in developing and executing multi-channel customer communications that span across acquisition and engagement initiatives. This is an incredible opportunity to significantly impact user awareness and engagement for a vast global audience, collaborating with diverse teams including strategy, product, engineering, and business. Your strategic thinking and flawless execution will be key to shaping the future of customer interactions.

What You'll Do

• Develop, test, and deploy sophisticated customer journeys, carefully assessing product and strategy objectives, platform capabilities, and data requirements.
• Collaborate and communicate effectively with a wide range of stakeholders on complex global projects, ensuring operational plans, deliverables, and potential risks are proactively addressed and aligned.
• Optimize campaign performance through rigorous A/B testing to drive incremental growth and continuous program improvement.
• Monitor campaign performance diligently to ensure operational integrity, promptly identifying and communicating any issues to internal teams.
• Identify critical opportunities to enhance campaign performance, improve operational efficiency, streamline processes, and refine product tooling.
• Build and maintain a comprehensive knowledge portal of best practices and playbooks, serving as a vital reference and training resource for the team.

Must-Have Qualifications

• 7-10 years of robust lifecycle marketing experience, specifically building and launching successful acquisition and engagement initiatives.
• Proven experience with leading CRM or ESP platforms such as Salesforce Marketing Cloud/ExactTarget, Braze, or Oracle Responsys.
• High aptitude for logical reasoning and critical thinking, enabling you to navigate complex challenges effectively.
• Exceptional attention to detail and organizational skills, ensuring the timely delivery of high-quality projects.
• A proactive, thoughtful, and resourceful innovator with a strong willingness to tackle ambiguity and overcome roadblocks.
• Ability to remain calm under pressure, devise effective contingency plans, make sound judgment calls, and pivot as needed in a fast-evolving environment.
• A strong team player mentality, consistently considering the impact of your work on partners and fostering collaborative success.
• Effective communication skills across all mediums-from instant messaging and email to formal presentations.

Nice-to-Have Qualifications

• Experience in SQL.

Education

• BA/BS degree preferred, or equivalent practical work experience.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.