Non-Clinical Patient Navigator

The Non-Clinical Patient Navigator 3 (Patient Navigator) for the UC Davis Health Home Care Services Department requires an in-depth understanding of all programs offered by Home Care Services (HCS) and the broad range of services provided. The Patient Navigator will provide non-clinical support, guidance, and assistance for patients, families, and other healthcare partners as they navigate through the complex healthcare needs of patients throughout the transition to home care. The Patient Navigator is responsible for ensuring patient flow; throughput is a priority by processing all referrals in a timely manner. This position may include intake/referral processing and phone coverage on weekends and/or holidays as needed.

Apply By Date: 9/26/2026 by 11:59pm

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Experience working within a complex health system environment.
• Thorough knowledge of computer systems and the ability to effectively utilize software applications including demonstrated proficiency in MS Office Suite and mainframe applications such as web-based search engines.
• Ability to communicate effectively both orally and in writing.
• Knowledge of all payer systems, procedures, and regulations including Medicare, Medi-Cal, managed care, and third party and experience obtaining authorizations.
• Ability to exercise initiative and judgment in applying established workflows.
• Ability to multitask and set priorities, organize work independently, set-up and maintain manual tracking systems for authorizations, follow-up, etc.
• Works effectively in an area with constant interruptions and traffic, including noise from telephones, staff conversations, and office equipment.
• Ability to recognize and maintain confidentiality of patient information and comply with all HIPAA laws.
• Ability to identify own professional strengths and weaknesses and to engage in activities designed to enhance effectiveness. Strong customer service, communication, and interpersonal-relationship skills to establish and maintain effective relationships with patients, families, team members, and hospital staff in a wide variety of positions and departments.
• Ability to be sensitive and effective with persons representing a broad spectrum of social, ethnic, and economic backgrounds. Ability to read, write, speak, and understand English language and to utilize medical interpretation services.
• Strong organizational skills, ability to independently coordinate a variety of tasks and functions, and ability to set priorities and recognize situations requiring clinical intervention.
• Ability to be flexible and responsive.
• Knowledge and understanding of institutional goals and principles.
• Must have the ability to learn the dynamics of a complex organization.
• Ability to maintain accurate, up-to-date records/logs, and compose reports, correspondence, and summaries in a comprehensive, organized manner.
• Ability to receive and manage customer concerns and complaints in an effective way.

Preferred Qualifications

• Home health and hospice experience with knowledge of standards and regulations, medical procedures, medical terminology, disease categories, and services provided in an ambulatory and institutional setting.
• Multilingual candidates.

Key Responsibilities

• 60% - Patient Navigation
• 10% - Documentation
• 10% - DME Procurement
• 10% - Communication and Collaboration
• 5% - Insurance Verification/Authorizations
• 5% - Education and Professional Development

Department Overview

The UC Davis Health Home Care Services Department is a full-service agency offering the best in home health care. Our Home Health Program is nationally ranked among the highest in patient satisfaction. Our mission is to provide exemplary home care that responds to the diverse physical, psychosocial, and spiritual needs of patients during the healing process.

Department Specific Job Scope

Home Care Services (HCS) is made up of three primary programs: Home Health, Hospice (home care and inpatient), and Home-based Palliative Care. Our administrative team, Clinical Operations, supports all three programs and this position would be a part of that team.

POSITION INFORMATION

• Salary or Pay Range: $2,045.60 - $3,524.80
• Salary Frequency: Bi-Weekly
• Salary Grade: 169
• UC Job Title: PAT NAVGTR NON-CLIN 3 CX
• UC Job Code: 005199
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): Mon-Fri, 8am-5pm
• Location: UCDHAS Building (HSP165), Rancho Cordova
• Union Representation: CX-Clerical/Admin
• Benefits Eligible: Yes
• This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility by visiting UCnet Benefits Page or Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees.

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for dental and vision coverage for you and your family
• Retirement plans for eligible employees including Pension and other Retirement Saving Plans
• Supplemental insurance offered including additional life, short/long term disability, pet insurance, legal coverage, accident, critical illness and hospital indemnity
• Pregnancy and Parental Leave, Family & Medical Leave, Adoption Assistance and Pay for Family Care and Bonding for eligible employees
• Lactation Support Program and Family Care discounts and resources
• Employee Well-being resources and programming to support thriving in all aspects of employee's lives
• On-site Employee Assistance Program including access to free mental health services
• Generous amount of paid Holidays annually as outlined in the UC Policies or Collective Bargaining Agreements
• Paid Time Off/Vacation/Sick Time as outlined in the UC Policies or Collective Bargaining Agreements
• Continuing Education (CE) allowance and Staff Education Reimbursement Program for eligible employees
• Access to free professional development courses and learning opportunities for personal and professional growth
• Public Service Loan Forgiveness (PSLF) Qualified Employer and Student Loan Debt Counseling Program for eligible employees

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Continuous 6 to 8+ Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Continuous 6 to 8+ Hours

Environmental Demands

• Loud noise levels - Occasional Up to 3 Hours
• Marked changes in humidity or temperature - Occasional Up to 3 Hours

Mental Demands

• Sustained attention and concentration - Continuous 6 to 8+ Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Continuous 6 to 8+ Hours
• Communication skills - Continuous 6 to 8+ Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Continuous 6 to 8+ Hours
• Customer/Patient Contact - Continuous 6 to 8+ Hours
• Multiple Concurrent Tasks - Continuous 6 to 8+ Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Must be able to work occasional evenings, overtime, on-call, weekends, and holidays as defined by the collective bargaining agreements (if applicable). Background check required. Works in an open-office environment with frequent interruptions.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks