Customer Service / Call Center Representative | Charlotte, NC

Customer Service / Call Center Representative

Pay: $22.50 / hourly as W2

Holidays and vacation days taken are unpaid

This is a defined project for up to 4 months.

Location: Remote | Must live within 60 miles or 60 minutes of zip code 28277 (Charlotte, NC)

The total hours in a given week will be 40.

Your hours working will fall between 9am - 9pm ET, also there may be some weekend work required from time to time.

Key Responsibilities

Handle inbound customer service calls, resolve inquiries, authorize sales, and manage customer accounts.

Basic Qualifications

• 2+ years of customer service or military equivalent experience (within the last 7 years).
• Intermediate computer skills (typing while talking, navigating multiple systems, using MS Office and search tools).
• Candidates must be available to work between 9 a.m. and 9 p.m. and flexible to work 1 day on the weekend
• Quiet, distraction-free home workspace with reliable high-speed internet.

Preferred Qualifications

• 1 + years of experience in banking/finance, call centers, or remote environments.
• Strong communication, problem-solving, and objection-handling skills.
• Adaptable to ongoing coaching, performance feedback, and technical changes.

Project is scheduled for 120 days

Job description:

This organization is proud to be a leading consumer financing company. From health to home, auto to retail, their products have served people and businesses for nearly 100 years. They provide responsible access to credit and banking products to support healthier financial lives for tens of millions of people, enabling them to access the things that matter to them.

As part of the Call Center Team, you'll directly impact our customers by helping solve their problems while building relationships. Their Call Center Team is dedicated to ensuring every customer feels supported and valued. They help cardholders navigate their financial journeys by providing clear information and prompt resolutions. They believe that by empowering their team with the best tools, continuous resources, and a supportive environment they can continue to deliver exceptional service that makes a real difference.

Our Way of Working

This Financial organization offers the flexibility, equipment, and tools needed to succeed. This role will allow you to work from home full time. We only ask that you have a quiet, distraction-free workspace with reliable high-speed internet.

Please note, on occasion, you will be required to commute for in-person engagements including trainings and team activities.

What you'll do as a Customer Service Representative?

As a Customer Service Representative, you'll be on the front line, making a direct impact to our cardholders' experience.

You'll be responsible for:

• Handling Inbound Calls
• Delivering exceptional service
• Managing customer information
• Resolving inquiries
• Authorizing sales
• Building relationships with clients, customers, and colleagues

What You'll Need to be Considered:

• Be at least 18 years old
• Prior customer service experience
• Fully fluent in English (Spanish is nice to have, but not mandatory)
• Must live within 60 minutes or 60 miles of 28277 to ensure you're able to commute for in-person training and occasional in-person activities.Demonstrate at least an intermediate level of computer skills including the ability to:
• Navigate and manage information across multiple windows and software platforms efficiently
• Maintain typing proficiency while actively conversing with customers
• Utilize Outlook or other Microsoft Office programs effectively
• Employ search tools to quickly find necessary information

This role requires a quiet, distraction-free environment. During your scheduled work time, you must be able to refrain from tending to any personal matters, including, but not limited to, answering personal phone calls or personal emails, and caring for children or others. You must also be able to restrict any visitors or family from your work area while you are working.