Digital Service Center Specialist - Bilingual required

At Grow Financial Federal Credit Union, we believe in service - to our 300,000 members, 600 team members and local communities. We're not just your average bank. We're a credit union, owned by our members and dedicated to serving people, not profit. We know that happy, engaged people provide the best service, so we live by our mantra: Be Bold. Be Great. Have Fun. Consistently named a Top Workplace by the Tampa Bay Times among multiple national awards we strive to develop a diverse, collaborative culture where you can grow personally and professionally.

Our "work from where you do your best work" strategy provides flexibility to our team members - who currently reside across the U.S. - with a variety of remote, hybrid and in-person roles. We enjoy plenty of opportunities to stay connected through video collaboration, digital tools, community service initiatives and numerous activities. Whether you thrive in a remote setting, prefer the energy of in-person collaboration or seek a balance between the two, you'll find your fit here. Join us as we seek to make things grow - people, communities, money and dreams.

Grow Financial is headquartered in Tampa, FL. For remote roles, candidates must be located in the following states: AL, AZ, AR, DE, FL, GA, ID, IN, IA, KS, KY, LA, MS, MO, MT, NE, NH, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY.

Some of our Benefits/Perks:

Work-life balance: 15 days of paid vacation to start, plus paid holidays and sick time
• Family-first benefits: Paid family leave for eligible team members
• Community impact: Two paid volunteer days each year
• Professional development: up to $5,250 annually for full-time team members
• Retirement readiness: 401(k) with employer contributions and matching totaling up to 8% for team members
• Comprehensive healthcare: Medical, dental, vision, virtual care, and mental health support
• Financial perks: Special team member discounts on consumer loans
• Career growth and development: Dedicated in-house training team focused on helping you reach your full potential

Provides friendly, expedient, competent and professional service to members via video technology, electronic, written and/or chat correspondence. Focused on first contact resolution and providing an excellent member experience.

Required Skills & Experience

• High school diploma or equivalent required; Bachelor of Arts/Science degree from an accredited college or university preferred.
• Two years related experience in a customer service environment required.
• Excellent communication skills to include: Telephone/Video etiquette skills, professional writing skills, strong interpersonal skills and multi-tasking ability.
• Excellent working knowledge of Windows-based PC products and general office equipment.

Physical Demands

• Must be able to sit and/or stand for extended periods of time and wear a headset.
• Must be able to see, hear, read, write, speak and type English & Spanish; bi-lingual required.
• Use of computer requires repetitive keystrokes.

Work Environment

• This role is fully remote, with the option to work from our HQ or retail locations.
• As part of your week, you may occasionally travel, as needed, to cover possible Business Continuity, training and/or meeting needs
• You'll play a vital role supporting our members, so schedule flexibility between 8 a.m. EST and 6 p.m. EST Monday - Friday and 9 a.m. EST to 1 p. m. EST on Saturdays is required.

Apply Online Today!

An Equal Opportunity Employer Minorities/Females/Veteran/Disabled

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