Supervisor

Supervisor

LAZ Airport Services

Part-Time & Full-Time Opportunities Available | Non-Exempt

Lead Airport Operations. Inspire Teams. Deliver Exceptional Service.

Want to hear something crazy?

Cars only spend about 5% of their time driving. The other 95%? PARKED.

At airports, that parked time is one of the most important parts of a traveler's journey.

That's where LAZ Parking comes in.

As one of the nation's largest and fastest-growing parking management companies, LAZ Parking operates some of the busiest airport parking and transportation facilities in the country. From parking operations and shuttle transportation to valet services and customer care, our teams help millions of travelers start and end their trips with exceptional service.

At LAZ, we live by a simple philosophy:

"Parking is our industry, but people are our passion."

If you're an energetic leader who enjoys developing employees, overseeing fast-paced operations, solving problems, and delivering outstanding customer experiences, we'd love to meet you.

Why Join LAZ?

• Leadership opportunity with a growing national organization
• Direct leadership of multiple frontline operational teams
• Dynamic airport environment where every day is different
• Career growth and advancement opportunities
• People-first culture focused on development and support
• Opportunity to impact customer satisfaction and operational success
• Work alongside experienced leaders committed to your growth

What You'll Do

As a Supervisor, you'll lead daily airport parking and transportation operations while supervising a diverse team of frontline employees. You will help ensure safe, efficient, and customer-focused operations while maintaining LAZ standards and client expectations.

Operations Leadership

• Supervise day-to-day airport parking, transportation, and customer service operations.
• Lead frontline teams including Cashiers, Valet Attendants, Shuttle Drivers, Customer Service Representatives, and License Plate Inventory (LPI) Agents.
• Monitor facility operations to ensure efficient traffic flow and positive customer experiences.
• Coordinate staffing assignments and daily operational coverage.
• Respond to operational issues and customer concerns in a timely manner.
• Ensure all operations are performed safely and in compliance with company, airport, and regulatory requirements.
• Partner with airport stakeholders and management teams to support operational needs.
• Conduct routine facility inspections and identify opportunities for improvement.
• Support special projects, peak travel periods, weather events, and irregular operations.

Team Leadership & Development

• Lead, coach, and motivate frontline employees.
• Conduct daily briefings, shift meetings, and operational communications.
• Provide ongoing training, coaching, and performance feedback.
• Assist with employee onboarding and development programs.
• Monitor attendance, productivity, and performance expectations.
• Foster a culture of accountability, teamwork, safety, and service excellence.
• Recognize employee achievements and support career development opportunities.
• Assist with employee relations matters and corrective action processes when necessary.

Customer Experience & Service Excellence

• Ensure exceptional service delivery across all customer touchpoints.
• Resolve customer concerns professionally and effectively.
• Support service recovery efforts to enhance customer satisfaction.
• Monitor customer interactions and coach team members on service standards.
• Ensure customers receive accurate information regarding airport parking, shuttle transportation, valet services, and facility operations.
• Promote a welcoming and professional environment for travelers and guests.

Shuttle & Transportation Operations

• Assist in coordinating daily shuttle transportation operations.
• Monitor shuttle schedules, fleet availability, and service levels.
• Support Shuttle Drivers in maintaining safe and efficient transportation services.
• Ensure compliance with all company safety policies and applicable transportation regulations.
• Coordinate responses to operational delays, traffic disruptions, and service interruptions.
• Support vehicle inspection and reporting processes.

Revenue Control & Administrative Support

• Assist with revenue control procedures and operational audits.
• Monitor cashier operations and ensure proper handling of cash and electronic transactions.
• Review reports related to parking transactions, validations, and operational activity.
• Support payroll review, scheduling, and timekeeping accuracy.
• Assist with daily, weekly, and monthly reporting requirements.
• Monitor labor hours and staffing needs.
• Help identify opportunities to improve efficiency and control costs.

Safety, Security & Compliance

• Promote a culture of safety throughout the operation.
• Conduct safety observations and facility inspections.
• Ensure compliance with airport, client, company, and governmental regulations.
• Support incident investigations and reporting requirements.
• Coordinate emergency response procedures when necessary.
• Assist with security-related protocols and operational readiness initiatives.

We're Looking For Leaders Who Are

People-Focused

You enjoy developing employees, building strong teams, and creating a positive work environment.

Customer-Driven

You understand the importance of delivering exceptional experiences for travelers and airport guests.

Operationally Minded

You can balance people, service, safety, and efficiency in a fast-paced environment.

Problem Solvers

You remain calm under pressure and make sound decisions when challenges arise.

Strong Communicators

You build relationships effectively with employees, customers, airport stakeholders, and leadership teams.

Qualifications

Required

• 2+ years of supervisory or leadership experience.
• Experience managing or leading frontline teams in airport operations, transportation, parking, hospitality, customer service, logistics, retail, or a related industry.
• Strong customer service and conflict-resolution skills.
• Experience coordinating multiple employee groups within a fast-paced operational environment.
• Basic to intermediate proficiency with Microsoft Office Suite.
• Ability to work flexible schedules including evenings, weekends, holidays, and peak travel periods.
• Ability to work outdoors in varying weather conditions.

Preferred

• Airport operations experience.
• Parking management experience.
• Experience leading Cashiers, Shuttle Drivers, Valets, Customer Service Representatives, or similar operational positions.
• Knowledge of revenue control, transportation, or parking access systems.
• Experience working in a unionized environment.
• Associate's or Bachelor's Degree in Business, Hospitality, Transportation, Aviation, or a related field.

Success in This Role Looks Like

• Leading engaged, productive, and customer-focused teams.
• Maintaining safe and efficient airport operations.
• Delivering exceptional customer and client experiences.
• Supporting strong shuttle, valet, cashier, and parking operations performance.
• Consistently meeting staffing, service, and operational goals.
• Developing future leaders within the organization.
• Identifying opportunities to improve operational efficiency and customer satisfaction.

Benefits & Perks

Available to All Employees

• Team-oriented work environment
• Growth and advancement opportunities
• PayActiv - On-demand access to earned wages
• Paid training and leadership development
• Free company uniforms
• Health Coaching & Wellness Resources
• Employee Assistance Program (EAP)
• Smoking Cessation Program

Full-Time Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Short-Term Disability
• Long-Term Disability

Part-time employees averaging at least 25 hours per week may become eligible for full-time benefits after six months of employment.

Physical Requirements

This role requires the ability to:

• Work indoors and outdoors in varying weather conditions.
• Stand and walk for extended periods.
• Lift, push, pull, and carry up to 25 pounds.
• Bend, stoop, squat, and move frequently throughout the workday.
• Navigate airport parking facilities, shuttle staging areas, and transportation routes.
• Respond to operational needs throughout a large airport environment.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Why LAZ?

Build Your Future with LAZ Airport Operations

If you're ready to grow your leadership career, develop high-performing teams, and make a meaningful impact in a fast-paced airport environment, we'd love to meet you.

Apply today and grow your career with LAZ Parking.

Parking is our industry. People are our passion.