Service Center Supervisor

The Opportunity

The Facilities Service Center Supervisor plays a key role in supporting the day-to-day operations of Facilities Management on the Daytona Beach Campus. This position oversees the coordination, screening, documentation, and dispatching of Facilities service requests received through phone, email, Ready Request, staff requests, and contractor requests.

The Supervisor serves as a central point of contact for Facilities Management, coordinating service requests across multiple trades and assisting with Facilities support for special events. This position also oversees the Vehicle Loaner Program, monitors the KeyTrak system, coordinates with external maintenance contractors, and provides support for the department's front desk operations.

In addition, the Facilities Service Center Supervisor supervises two part-time student employees, including responsibility for interviewing, hiring, training, scheduling, and day-to-day supervision. The position also coordinates student support projects for Facilities managers and helps ensure a high level of service and performance across the Service Center.

This is an excellent opportunity for an organized, customer-focused professional who enjoys working in a fast-paced environment, coordinating multiple priorities, and serving as a critical connection between customers, Facilities staff, and service providers.

About us

For over 100 years, Embry-Riddle has been the world's leading aviation and aerospace university, educating more than 30,000 students across residential campuses in Daytona Beach, Florida, and Prescott, Arizona, as well as through a global network of Worldwide locations and online programs. With more than 165,000 alumni around the world, our impact reaches every corner of the aerospace, aviation, defense and technology industries.

Today, our faculty, researchers and professional staff are advancing innovation across aviation, space, artificial intelligence, cybersecurity, autonomous systems and next-generation engineering. Working alongside industry leaders, government agencies and innovators, they are solving real-world challenges and shaping the technologies that will define tomorrow.

Whether you are an educator, researcher, administrator, technologist or industry professional, your work at Embry-Riddle will contribute to something bigger than a job. Join a community driven by discovery, purpose and excellence-and help shape the future of aerospace.

• Generous Time Off: Enjoy up to 18 days of paid leave in your first year, including 3 days granted upon hire and 15 days accrued throughout the year. You'll also receive 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.

• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.

• Retirement Contributions: ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution - with no vesting period.

• Personal Leave: Relax with 15 days of personal leave for non-exempt employees or 18 days for exempt full-time employees in your first year.

Compensation

The hourly rate for this role is up to$20.00. The final offer will be based on the candidate's skills, qualifications, and experience, as well as applicable state regulations, internal equity, and business needs, and may fall outside of the stated range.

Required Qualifications:

• High school diploma or GED-level education with proficiency in grammar, spelling, basic composition, and mathematics.

• 3-5 years of related administrative experience.

• Prior experience performing customer service functions by phone and in person.

• Strong analytical skills and in-depth knowledge of information systems.

• Technical proficiency with Microsoft operating systems and applications, including Word, Excel, Access, PowerPoint, Outlook/email, and Internet-based end-user applications.

• Ability to manage multiple tasks simultaneously, prioritize requests, analyze information, and make appropriate decisions.

• Ability to communicate effectively and interact professionally with coworkers, customers, and other individuals.

• Ability to work independently, exercise sound judgment, and follow established guidelines and procedures.

Preferred Qualifications:

• Experience using an Integrated Workplace Management System (IWMS), Computerized Maintenance Management System (CMMS), or similar software.

• Working knowledge or experience in facilities/trades-related areas such as HVAC, electrical, plumbing, or building components.

• Experience coordinating service requests, dispatching personnel, or working in a facilities service center environment.

• Previous experience supervising, training, or scheduling student employees.

Additional Requirements:

• Ability to maintain a consistent work pace, meet established schedules, and maintain regular attendance and punctuality.

• Ability to communicate detailed information accurately and effectively.

• Ability to respond appropriately to changing priorities and multiple simultaneous requests.

• In the event of a disaster, may be required to participate in recovery operations and work outdoors in inclement weather and subtropical conditions.

The position is scheduled for 40 hours per week, Monday-Friday, 8:00 a.m.-5:00 p.m., with adjusted hours during the University's summer four-day workweek.

To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R312156. Please attach all relevant materials to your application when you apply online. Complete submissions include:

• Cover letter

• Resume

• Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)

Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions - including hiring, promotions, compensation, and other terms of employment - based on individual merit, qualifications, and abilities. Embry-Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry-Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.

Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contact eraujobs@erau.edu and should not reach out to hiring managers or staff.