Account Manager, Hospital Relations and Ancillary Relations (Health Plans)

VNS Health is seeking an experiencedAccount Manager - Hospital & Ancillary Relations to serve as a key liaison between VNS Health Plans and our hospital, health system, and ancillary provider partners. In this role, you will manage an assigned portfolio of complex provider relationships, supporting hospitals and ancillary providers in navigating health plan operations, resolving issues, and strengthening overall provider engagement and partnership.

The Account Manager will work closely with hospital systems and a diverse range of ancillary providers, including laboratory and radiology, and other specialty providers. This role requires a strong understanding of managed care operations and the ability to coordinate across internal teams to address provider concerns and drive issues through resolution.

This is an ideal opportunity for someone with health plan, hospital, health system, or ancillary provider experience who enjoys building strong provider relationships, understands healthcare operations, and knows how to bring the right stakeholders together to solve complex problems.

What We Provide

What You Will Do

• Manage an assigned portfolio of hospital, health system, and ancillary provider relationships, serving as a primary point of contact for provider leadership and key operational stakeholders.
• Build and maintain strong, collaborative provider relationships through regular meetings, business reviews, site visits, provider education, and ongoing communication.
• Support hospitals and ancillary providers in navigating VNS Health Plans' operational processes, requirements, programs, and initiatives.
• Coordinate the resolution of complex provider issues involving claims, billing, payment, configuration, credentialing, contracting, utilization management, quality, compliance, authorizations, provider data, and member services, partnering with the appropriate internal teams.
• Serve as a liaison between providers and internal VNS Health departments to ensure issues are appropriately escalated, tracked, communicated, and resolved.
• Educate hospital and ancillary provider partners on VNS Health Plans policies, procedures, operational requirements, Medicare and Medicaid programs, regulatory requirements, and new initiatives.
• Support the implementation and ongoing administration of provider agreements in partnership with Contracting, Network, Provider Data, Operations, Claims, Quality, Utilization Management, and other applicable teams.
• Review provider performance, operational, and utilization data to identify trends, discrepancies, risks, service issues, and opportunities for improvement.
• Identify recurring or systemic provider issues and collaborate with internal stakeholders to support sustainable solutions and process improvements.
• Conduct or support hospital and ancillary provider meetings, operational reviews, and site visits, ensuring provider concerns, action items, and commitments are documented and followed through.
• Support provider onboarding, operational readiness, new program implementations, and changes impacting hospital and ancillary provider partners.
• upport regulatory and internal audits, provider corrective actions, compliance activities, and other health plan initiatives as appropriate.
• Maintain accurate documentation of provider interactions, issues, escalations, commitments, and follow-up activities in the appropriate systems.
• Lead or participate in special projects and cross-functional initiatives impacting hospitals, health systems, ancillary providers, and the broader provider network.

What We're Looking For

• Experience in Hospital Relations, Provider Relations, Network Management, Provider Services, Hospital Operations, Health Plan Operations, or Ancillary Provider Management.
• Experience working directly with hospitals, health systems, ancillary providers, or other complex healthcare organizations.
• Strong understanding of managed care and healthcare operations, including provider servicing and issue resolution.
• Knowledge of provider operations across hospital and ancillary services including laboratory and radiology, and other specialty providers is highly preferred.
• Knowledge of Medicare, Medicaid, and/or other government-sponsored health programs.
• Experience coordinating complex issues across multiple departments and organizational stakeholders.
• Strong relationship management, communication, presentation, organization, and problem-solving skills.
• Ability to analyze operational information, identify trends and issues, and effectively communicate findings and recommended next steps.
• Ability to manage multiple provider relationships, priorities, and escalations with a high degree of ownership, accountability, and follow-through.
• Ability to work independently while effectively collaborating with cross-functional teams in a fast-paced health plan environment.

Why This Role

This isn't a sales role or a traditional contracting position. You'll be the relationship owner and operational partner for hospital and ancillary provider accounts.

You'll work directly with provider leadership and operational teams while bringing together the appropriate VNS Health stakeholders to address concerns, resolve complex issues, improve provider operations, and strengthen long-term partnerships.

The role provides an opportunity to have a direct impact on the provider experience, network performance, operational effectiveness, and ultimately the experience of VNS Health members.

Licenses and Certifications:
Drivers license required

Education:
Bachelor's Degree or equivalent related work experience and relevant professional experience, preferably in healthcare, business, public health, health services, or a related field required

Work Experience:
Minimum three years of experience in provider relations, account management, managed care, healthcare operations, network management, contracting, or a related healthcare field required
Working knowledge of government-sponsored healthcare programs, including Medicare and Medicaid, and their impact on provider operations, reimbursement, eligibility, and regulatory requirements preferred
Prior experience in Provider Relations, Provider Network Management, Account Management, Contracting, or a related healthcare function preferred