Technical Writer I

RESPONSIBILITIES:

• Create, maintain, and continuously improve technical documentation for the Titan print system, including operator manuals, maintenance procedures, service guides, troubleshooting references, and illustrated parts catalogs.
• Develop high-quality technical illustrations, exploded-view diagrams, assembly drawings, and annotated schematics to support written procedures and training content.
• Translate engineering drawings, CAD models, and subject matter expert input into clear, accurate, and audience-appropriate documentation for field technicians, operators, and service personnel.
• Partner with Mechanical, Electrical, and Software Engineering teams to review and validate technical content for accuracy; incorporate design changes and product updates into documentation in a timely manner.
• Develop and maintain a documentation library with version control, ensuring field teams always have access to current and approved materials.
• Collaborate with the Training team to develop instructional content, visual aids, and job aids that support operator certification and technician training programs.
• Support the change control process by flagging documentation impacts of ECOs and updating affected procedures and illustrations upon change approval.
• Establish and enforce documentation standards, style guides, and illustration conventions to ensure consistency across all technical content.
• Solicit feedback from field technicians and operators to identify documentation gaps, inaccuracies, or usability issues; iterate to improve clarity and effectiveness.
• Manage documentation in ICON's content management or PLM system, maintaining accurate revision histories and release records.
• Support regulatory or customer documentation requirements as needed, including safety labeling, compliance documentation, and equipment specifications.

MINIMUM QUALIFICATIONS:

• 5+ years of experience in technical writing, technical illustration, or a combined role in a hardware or manufacturing environment.
• Demonstrated ability to produce professional technical illustrations, including exploded views, assembly diagrams, and annotated schematics, using industry-standard tools.
• Proficiency in Adobe Illustrator, Adobe InDesign, or equivalent technical illustration and desktop publishing software.
• Experience working from CAD models, engineering drawings, and subject matter expert input to produce accurate documentation.
• Strong writing skills with the ability to produce clear, concise, and well-structured procedural content for technical audiences.
• Familiarity with document version control and structured documentation management practices.
• Comfortable working in a fast-paced, iterative environment where products evolve rapidly and documentation must keep pace.

PREFERRED SKILLS AND EXPERIENCE:

• Bachelor's degree in Technical Communication, Industrial Design, Mechanical Engineering, or a related field.
• Proficiency in SolidWorks, Creo, or similar CAD platforms for extracting geometry and views for illustration purposes.
• Experience with 3D illustration tools such as KeyShot, CATIA Composer, or similar rendering and visualization software.
• Background in construction technology, robotics, heavy equipment, or industrial automation documentation.
• Familiarity with structured authoring standards such as S1000D, ATA iSpec 2200, or DITA.
• Experience developing content for digital delivery platforms, including web-based documentation portals or mobile field applications.
• Knowledge of OSHA safety documentation requirements or equipment hazard communication standards.