Human Resources Specialist / FT

Northwest Texas Healthcare System is a 495 bed system serving the city of Amarillo and the surrounding region. We offer the ideal combination of traditional values and the most advanced technologies in healthcare, plus the conveniences of big city living in a friendly, smaller-town atmosphere. From the beauty of Palo Duro Canyon and great recreational facilities, to our quality educational system, Amarillo is a great place to live and work.

A hospital is only as good as its employees. That's why we're looking for professionals who are dedicated and passionate about their work. We're looking for employees who can add to our culture of exemplary patient care and personal excellence. We're looking for exceptional professionals who share our vision and values.

Visit us online at: https://www.nwths.com/careers

Position: Human Resources Specialist

POSITION SUMMARY: Under minimal supervision, provides comprehensive administrative and operational support to the Human Resources Department by supporting HR programs and processes. Serves as a primary point of contact for internal and external customers, assisting employees and applicants, responding to inquiries with professionalism, discretion, and a commitment to service excellence. Performs HR-related transactions and administrative duties in a timely and accurate manner, facilitates effective communication between Human Resources and other departments, and supports recruitment, onboarding, employee relations, benefits administration, and other HR initiatives as assigned. Ensures personnel files, employee data, and departmental records are complete, accurate, and maintained in compliance with organizational policies, regulatory requirements, and applicable employment laws. Promotes a culture of Service Excellence by demonstrating professionalism, respect, integrity, and responsiveness in all interactions. Supports the organization's mission, vision, and values while fostering positive relationships with employees, leaders, applicants, and community partners.

Job Duties/Responsibilities:

• Serves as the primary point of contact for Human Resources, Recruitment, and Occupational Health, providing professional, courteous, and responsive assistance to employees, applicants, contractors, leaders, and external customers.
• Answers incoming telephone calls promptly and professionally, screening, routing, and resolving inquiries while maintaining confidentiality and adhering to Service Excellence standards.
• Greets and assists visitors, employees, and applicants, ensuring a positive customer experience and providing accurate information regarding Human Resources services and processes.
• Receives, sorts, distributes, and processes incoming and outgoing mail and other departmental correspondence in a timely manner.
• Maintains an organized and professional reception area and ensures all HR forms, informational materials, and resources are current and readily available.
• Assists applicants with the online application process and employment-related inquiries, providing guidance throughout the recruitment and onboarding process.
• Creates, issues, and maintains employee and contractor identification badges while ensuring the badge system remains operational and adequately supplied.
• Maintains Human Resources Information System (HRIS) records by accurately entering, updating, auditing, and validating employee information.
• Collaborates with Human Resources, Occupational Health, departmental leaders, and affiliated facilities to ensure seamless employee transitions and workforce support.
• Communicates operational issues, concerns, or barriers to the appropriate supervisor in a timely manner and contributes to the development of effective solutions.
• Performs routine audits of employee records and HRIS data to ensure accuracy, completeness, and data integrity.
• Complies with all organizational safety, security, confidentiality, and injury prevention standards to minimize risk to employees, patients, visitors, and the organization.
• Performs assigned duties accurately, efficiently, and within established timeframes while maintaining a high level of quality and attention to detail.
• Maintains strict confidentiality of sensitive employee, applicant, and organizational information.
• Demonstrates exceptional customer service by promoting a culture of Service Excellence, professionalism, respect, and responsiveness in all interactions.
• Perform other duties as assigned.

Benefit Highlights:

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries!
• More information is available on our Benefits Guest Website: benefits.uhsguest.com

About Universal Health Services

Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation's largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500 corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom. www.uhs.com.

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Education, Training, Experience and Licenses/Registrations Required:

• High school diploma or equivalent required
• 2 Years College/Associate's Degree preferred
• 1-3 years of related experience in Human Resources preferred
• Previous confidential office experience preferred

Knowledge, Skills and Abilities:

• Strong interpersonal skills with the ability to establish and maintain positive working relationships across all levels of the organization, including employees, applicants, and visitors.
• Demonstrated knowledge of Microsoft Office applications, including Word, Excel, Outlook, Teams, and other productivity tools.
• Knowledge of customer service principles.
• Demonstrated knowledge of general office administration and etiquette practices.
• Excellent verbal and written communication skills with the ability to convey information clearly and professionally.
• Advanced attention to detail and accuracy in communication, record maintenance and HR transactions.
• Effective problem-solving and critical thinking.
• Ability to maintain strict confidentiality and exercise sound judgment.
• Ability to work independently with minimal supervision while exercising initiative and accountability.
• Ability to manage competing priorities and adapt to changing business needs.
• Ability to promote and model organizational values, professionalism, teamwork, and Service Excellence standards in all interactions.

Physical and Sensory Requirements:

1. Ability to read and write in English.
2. Ability to communicate with patients, families, staff, physicians, support agencies, vendors and others.
3. Ability to remain calm under stress.
4. Ability to evaluate and interpret information and make independent decisions.
5. Bending, lifting (10-20 lbs.), grasping, fine hand coordination, pushing and pulling.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

Avoid and Report Recruitment Scams

We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information.

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.