Student Services Analyst

$53,050.25 - $68,964.82/annually, DOE

114

Monday - Friday, 8am - 5pm; some evenings and weekends may be required

Summer Hours: Monday - Thursday, 7am-6pm

12 Months

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world.

We focus on people-not profits. 
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. 

We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)

• Sight-On-Site Eye Care Services

• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) 

Paradise Valley Community College is seeking a Student Services Analyst as the lead Veterans Affairs (VA) School Certifying Official (SCO). In this role, the position determines benefit eligibility, manages enrollment certifications in VA Once and Student Information Systems, and resolves complex records issues while maintaining audit-ready files. The analyst serves as a liaison with internal and external partners regarding regulatory updates, reporting, and student benefit requirements within a small group setting, interpreting guidelines for the campus community. Additionally, the position delivers proactive 1:1 academic advising, onboarding, and retention support using PeopleSoft to guide active duty, veteran, and dependent students toward degree completion, while coordinating office workflow, providing support to part-time and work-study staff, conducting training workshops, and contributing to special projects. The successful candidate will demonstrate strong interpersonal communication skills, high attention to detail, and a proven ability to multitask in a dynamic environment.

Note: A second interview will be conducted during the hiring process.

40% Serves as a lead VA School Certifying Official (SCO) and determines student eligibility for VA educational benefits by reviewing required documentation, collecting necessary data, and entering and maintaining information in VA Once and Student Information Systems. Submits initial and amended enrollment certifications and enrollment changes to the Department of Veterans Affairs in accordance with applicable guidelines. Advises students regarding the impact of withdrawals, grades, satisfactory academic progress, graduation, prior education evaluations, program changes, and other enrollment actions on their VA benefits. Maintains audit-ready records and ensures compliance with applicable VA requirements.

30% Monitors current and former veteran student files for status changes and accuracy, researches and resolves certification or records issues, and reports required changes to the appropriate Veterans Affairs Regional Office. Interprets and communicates applicable VA legislation, Department of Education, Department of Defense, Arizona Department of Veterans Services/State Approving Agency, MCCCD, and college policies and procedures. Serves as a liaison with internal and external partners regarding regulatory updates, compliance, reporting, and student benefit requirements within a small group setting.

10% Provides 1:1 academic support, onboarding, retention, and student success support. Advises active duty, veteran, and veteran-dependent students on goal setting, degree and certificate options, transfer pathways, course selection, testing, registration, academic progress, and satisfactory progress toward completion using PeopleSoft and other technology. Connects students with tutoring, counseling, and other academic and personal resources; provides proactive follow-up; and supports students in selecting options aligned with their goals, interests, and skills.

10% Coordinates and conducts training, presentations, workshops, and outreach activities for students, faculty, staff, part-time employees, and VA work-study employees. Provides training on day-to-day Veterans Services policies, procedures, and VA enrollment certification processes; coordinates office workflow; and provides work direction to part-time and work-study staff as needed. Supports cross-college training initiatives designed to strengthen integrated student support, retention, and completion services.

10% May contribute to department related Special Projects Delegation and Assistance with acting as a lead worker.

Bachelor's Degree from a regionally accredited institution and two (2) years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation. 

1. One or more years of Full-time experience as a School Certifying Official (SCO) working with the Department of Veterans Affairs in a college or university setting.
2. Experience interpreting Veterans Affairs regulations, certification requirements, reporting requirements, and audit/compliance standards.
3. One or more years of experience providing academic advising in a college or university setting
4. Experience working with state or federal agencies in a compliance-related position focused regulatory reviews or audits.
5. Experience working with diverse student populations, including Veterans and veteran-dependent students.
6. Experience coordinating, training, or providing work direction to part-time staff or VA work-study employees.
7. One year of full-time relevant MCCCD experience during the previous two years.

• May require possession of a valid State of Arizona Class D Driver's License or other state license; employee must meet district minimum standards regarding driving:
• Travel to campus during interview/selection process will be at candidate's own expense
• MCCCD does not sponsor individuals for any type of work visas
• Will be required to travel or be assigned to all MCCCD locations
• May require travel or work at the Black Mountain campus
• May require numerous evenings or weekends
• May require prolonged periods of standing, sitting and viewing a computer screen
• May be required to lift or carry up to #25 lbs.

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. In the cover letter, please address how the candidate demonstrates strong interpersonal communication skills and articulate the ability to multitask; as well as provide detail oriented work.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered. All experience must include the month and year. Documents with the year only will be categorized as incomplete. 

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load) 
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship.  If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at adasupport@domail.maricopa.edu

MCCCD is an Equal Opportunity Employer.

Open until filled

First Review on Monday, September 21, 2026 (Apply by Sunday, September 20, 2026 by 11:59pm)

Applications received after the review date may not be screened

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses.  Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.