Business Analyst

Job Title: Business Analyst

Location: Santa Ana, CA

Pay Rate: 31.00hr

Schedule: Monday - Friday | Regular Business Hours | 8:00 AM to 5:00 PM (hours may vary)

* This is a fully on-site role.

Staffmark Total Talent Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices, and appliances located in Santa Ana, CA.

Business AnalystTop Skills:

• Detail oriented
• Highly organized
• Advanced Excel skills

Summary:

The Business Analyst serves as a key operational and analytical support role within the organization, focusing on two primary functional areas: Export Order Management and Parts Pricing Management. This position plays a critical secondary support role requiring a high degree of organization, attention to detail, and strong interpersonal communication skills. The ideal candidate is a proactive problem-solver who can manage multiple priorities, build cross-functional relationships, and deliver accurate, timely reporting that supports business decisions.

Responsibilities:

• Order Processing & KPI Analysis
• Process and manage export sales orders from initiation through final delivery, ensuring accuracy and compliance with export regulations and internal procedures.
• Serve as the primary point of contact for international subsidiary customers, maintaining professional and timely email communication to address inquiries, order status updates, and issue resolution.
• Coordinate logistics activities between freight forwarders, customers, and warehouse teams to ensure smooth order fulfillment and on-time shipments.
• Monitor and track shipment milestones; proactively communicate delays or discrepancies to relevant stakeholders.
• Compile, analyze, and report on export Key Performance Indicators (KPIs) including order fulfillment rates, lead times, shipping accuracy, and customer satisfaction metrics.
• Maintain and organize export documentation including shipping instructions, commercial invoices, packing lists, and any required compliance documents.
• Identify process gaps or recurring issues within the export workflow and recommend improvements to enhance efficiency.
• Support month-end reporting related to export order volume, revenue, and performance trends.
• Parts Pricing Management - CE & MX Parts Support
• Provide analytical and administrative support for pricing adjustments and updates for CE (Construction Equipment) and MX (Mexico) parts catalogs.
• Assist in reviewing, validating, and updating parts pricing data in applicable systems, ensuring accuracy and consistency.
• Coordinate with internal pricing, sales, and product teams to gather inputs needed for timely pricing updates.
• Support the preparation and distribution of pricing change communications to relevant stakeholders.
• Maintain organized records of pricing history, adjustment logs, and approval documentation.
• Assist in reconciling pricing discrepancies and escalating exceptions as needed.
• Contribute to pricing performance reporting and analysis as directed.

Requirements:

• Bachelor's degree in Business Administration, Supply Chain, Finance, International Business, or a related field preferred
• 1-2 years of experience in a business operations, logistics, supply chain, customer service, or related analytical role
• Prior experience in export operations, international customer support, or parts/pricing administration is a plus
• Proficiency in Microsoft Office Suite, particularly Excel (pivot tables, VLOOKUP/XLOOKUP, data formatting)
• Experience with ERP systems (SAP, Oracle, or similar) preferred
• Familiarity with order management or freight management platforms is a plus
• Ability to create basic dashboards or reports in Excel or similar tools

Preferred Skills:

• Bilingual Korean is a huge plus
• Organizational ability to manage multiple tasks, deadlines, and priorities in a fast-paced environment
• Communication: Excellent written and verbal communication skills; professional email correspondence with international customers is essential
• Follow-Up: Strong sense of accountability; proactively follows up on open items to drive resolution
• Documentation: Meticulous in maintaining accurate, complete, and well-organized records
• Data Analysis: Ability to gather, interpret, and present data in meaningful reports and dashboards
• Collaboration: Works effectively with cross-functional teams including warehouse, logistics, sales, and finance
• Attention to Detail: High accuracy in data entry, order processing, and pricing updates

Staffmark talent working with this client receive competitive compensation and a great benefits package!

Benefits Include:

• Medical
• Dental
• Vision
• 401k
• Life Insurance
• Paid Time Off, + more!

Apply today for immediate consideration!

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.