Supervisor, Access Services - UAMS Health Benton/Bryant

Closing Date:

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department's Website:

Minimum Qualifications:

• High School Diploma plus 7 years of registration and/or billing experience including three (3) years of experience in a healthcare environment.

Preferred Qualifications:

• Bachelor's degree in business, healthcare, or related field

• Leadership or supervisory experience

• CHAA Certification

Additional Information:

Requirements:

• Supervises department staff by monitoring activities and productivity daily and takes appropriate action to ensure staff consistently meets performance standards

• Responsible for ensuring the team meets expectations for work queue productivity, quality, and customer service

• Seeks continuing education of regulatory changes and industry standards; ensures information is provided to staff timely and based on workload

• Documents personnel issues and promotes a balanced a conducive work environment

• Ensures all department, CABC, ICE, and UAMS policies are followed

• Establishes and maintains performance standards for productivity, quality, and compliance

• Implements process improvement and reports results

• Ensures staff is educated and conducts themselves in the performance of all duties

• Knowledge of individual responsibility and ensures staff preparedness following Joint Commission standards and facility safety and emergency preparedness standards

• Maintains current knowledge of the profession and all state and federal regulatory mandates.

• Maintains required job skills competencies and completes skills assessments annually

• Completes and maintains documentation of continuing education hours annually

• Supervises the day-to-day operations of the assigned Access Coordinators, and Patient Representatives.

• Responsible for knowing and understanding clinic policies/procedures and is able to act on these policies/procedures

• Schedules, reschedules, coordinates, and cancels appointments using the hospital systems

• Works closely with management to develop, implement, and maintain formalized training plans

• Responsible for annual training facilitation staff development and providing employee coaching.

• Responsible for employee evaluations.

• Works with CABC Support for timekeeping and other HR items.

• Promotes teamwork and models the core concepts of Patient Family-Centered Care (PFCC).

• Conducts and assists with crucial conversations with staff when disagreements occur and when necessary progressive discipline.

• Perform other duties as needed.

PHYSICAL REQUIREMENTS

• Stand: Frequently

• Sit: Frequently

• Walk: Occasionally

• Bend, crawl, crouch, kneel, stoop or reach overhead: Frequently

• Lift and carry weight: 25 lbs

• Push and pull weight: 25 lbs

• Use hands to touch, handle or feel: Frequently

• Talk: Continuously

• Hear: Continuously

• Taste or smell: Occasionally

• Read, concentrate, think analytically: Continuously

• Physical Environment: Inside Medical Facility Environment

Salary Information:

Required Documents to Apply:

Please contact askrecruitment@uams.edufor any recruiting relatedquestions.

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.