Member & Viewer Services Associate

PBSNC is actively seeking two temporary Member & Viewer Services Associates.

About the Opportunity
The Member & Viewer Services
Associate position is a customer focused liaison that interacts and
corresponds directly with viewers and supporters for PBS NC. The
integral existence of this position functions to (1) assist, research,
maintain, comprehend the various system structures, and apply them to
assist with donors and supporters accurately and efficiently (2) serve
as customer service representatives by interacting with contributors
through communications primarily via phone, but also via email and mail
as needed. This position is the primary liaison with our viewing and
supporting community throughout North Carolina. Furthermore, this
position's performance has short and long-range implications in PBS NC's
ability to prospect, solicit and raise almost $15 million annually.

Strong
knowledge of the inner workings within PBS NC and the usage of best practices
collectively with strong public relations and customer service skills to
promote PBS NC are vital to this position.

This position is a hybrid work arrangement and will work three days per week onsite at the Bryan Center (PBSNC) in Research Triangle Park, NC.
UNC System employees are generally required to reside in North
Carolina, within a 2-hour commuting distance of their assigned duty
station.

About PBS North Carolina
At PBS North Carolina, our mission is to
provide transformational experiences and trusted content to educate,
inform, entertain and inspire the people of North Carolina. Providing
free content across our four channels (PBS NC, The Explorer Channel,
Rootle - PBS Kids, and The North Carolina Channel) to more than 13.6
million households, PBS North Carolina serves the third largest public
media market in the country. Beyond the screen, PBS North Carolina
provides education services, teacher trainings, and hands-on community
involvement across the state of North Carolina. For more information,
visit pbsnc.org and join the conversation by connecting with us at
Facebook.com/MyPBSNC, Twitter.com/mypbsnc, and Instagram.com/mypbsnc.

About the Team
The PBS North Carolina Development Division is to expand and diversify
revenue sources to drive sustainable growth for the organization. The
division accomplishes this by generating solicitations and campaigns
based in both emotion and intelligence, heart and data.

Minimum Education, Experience, and Skills
High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Required Competencies
Knowledge-Extensive knowledge of fundraising processes and organization operations related to correctly administering contribution activities. These include credit card and ACH gift processing, member benefit information, programming, or station related events.
Office Technology-Proficient in Microsoft Office, previous experience interfacing within a donor database system related to fundraising or customer service.
Communication Skilled-Proficient in communicating ideas in concise and organized manner. Ability to interpret programs, policies, and procedures to meet the specific requirement of donors. Attentive to details to assist with solution-based applications working within Customer Relation Management tool. Anticipates and can provide clarification to ensure that team members are furthering PBS mission with clear information. Provides excellent customer service by providing courteous and knowledge-based experience within the role.
Productivity-Proficiency in providing quality, productive work efficiently and timely to service the supporter

Preferred Education, Experience, and Skills
Customer service skills with returning customers or supporters. Prior database experience while interfacing with donors or customers.

• Classification: Admin Support Specialist
• Position Number: 20078326
• Employment Type: SHRA
• Appointment Type: Temporary
• Full-Time/Part-Time: Full-Time
• Recruitment Salary Range: $25.00/Hour
• Location: 10 UNC-TV Drive, Durham, Research Triangle Park, NC USA
• Posting Open Date: 9/1/2026
• Posting Close Date: 9/9/2026 7:00 p.m. EST

Equal Employment Opportunity and Other Information
The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) is a VEVRAA Federal Contractor.

To claim veteran's preference, all eligible persons must indicate their eligibility as requested on the application. A DD Form 214, Certificate of Release or Discharge from Active Duty, may be required later in the selection process.

The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Human Resources Contact Information
Applicants needing assistance with the application process are asked to contact: recruiter@northcarolina.edu.