Office Support Clerk

Education Requirements

• High school diploma or GED required.
• Basic proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
• Ability to learn transportation management and dispatch systems in a fast-paced logistics environment.

Experience Requirements

• Minimum of 1 year of customer service experience required.
• Previous experience in logistics, transportation, dispatch, fleet operations, or supply chain operations preferred.
• Knowledge of DOT regulations and transportation compliance requirements preferred.
• Experience coordinating schedules, managing driver communication, and supporting daily operations is a plus.

Preferred Qualifications

• Strong customer service and relationship-building skills.
• Excellent verbal and written communication abilities.
• Strong organizational skills with the ability to prioritize multiple tasks and manage changing demands.
• Ability to work independently while supporting a team-oriented environment.
• Attention to detail with strong problem-solving and decision-making skills.
• Experience working with transportation, dispatch, or route management software preferred.

Physical Capabilities

• Ability to work in an office and transportation operations environment.
• Frequent computer use, phone communication, and data entry throughout the shift.
• Ability to remain organized and productive in a fast-paced setting.
• Regular, reliable, and predictable attendance is required.

Job Duties

• Coordinate and dispatch drivers to ensure on-time deliveries and efficient route execution.
• Monitor driver productivity, performance, and daily transportation operations.
• Prepare route packets and maintain dispatch information within transportation management systems.
• Communicate with customers and drivers to resolve scheduling, routing, and service issues.
• Manage trailer closures, load completion, and shipment tracking activities.
• Ensure compliance with DOT regulations, company policies, and transportation safety standards.
• Provide operational support and coverage as needed to maintain service levels.
• Complete dispatch logs, operational records, reports, and customer documentation accurately and on time.
• Develop and maintain positive relationships with customers while delivering exceptional service.
• Support continuous improvement initiatives focused on safety, efficiency, and customer satisfaction.