Applications Developer, ServiceNow HAM/SAM (UPDATED)

Note: This posting has been updated to reflect the corrected display title and related position language.

University Information Technology Services (UITS) is the University of Arizona's central technology organization. UITS delivers enterprise and specialized technology services that support students, faculty, researchers, staff, and campus partners. Through innovation, strategic partnerships, and a commitment to accessibility and continuous improvement, UITS supports the evolving needs of a leading research university and the communities it serves.

UITS invites applicants for the Applications Developer, ServiceNow HAM/SAM (Applications Development Operations Specialist III) position. The Application Developer will lead the implementation and maintenance of the Hardware Asset Management (HAM) and Software Asset Management (SAM) ServiceNow applications. The developer will build and configure business processes using ServiceNow flows. The developer will also be responsible for the development of foundational systems and data needed for supported platforms.

This position is based at the Tucson campus and may be eligible for a hybrid work arrangement, subject to supervisor approval and department needs.

Visa sponsorship is not available for this position.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

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• Oversee the development and maintenance of the Hardware Asset Management (HAM) and Software Asset Management (SAM) ServiceNow applications.
• Work with the implementation vendor to deliver the Hardware Asset Management (HAM) and Software Asset Management (SAM) ServiceNow applications and ensure knowledge transfer occurs prior to the end of the contract period.
• Develop and update comprehensive technical documentation for all projects and processes.

Knowledge, Skills, and Abilities

• Knowledge of ServiceNow application development.
• Knowledge of the implementation and/or maintenance of ServiceNow Hardware Asset Management (HAM) or Software Asset Management (SAM).

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Minimum of five (5) years of relevant work experience, or equivalent combination of education and work experience.

• Experience working in higher education.