First Line Testing Analyst

Join the Mascoma Bank team! The First Line Testing Analyst is responsible for supporting Retail First Line Risk testing efforts within the Retail Branch Network, by reviewing processes and best practices for self-identified risks and performing periodic branch inspections. Partners with the First Line Risk Manager to collect and review data to prepare reports on inspections completed in the Branch Network. The First Line Testing Analyst plays a role in minimizing operational risk through continuous improvement of business processes, developing quality standards, policies and procedures.

What You'll Do:

• Working closely with First Line Risk Manager and First Line Test Team Lead, responsible for inspections of all retail branch banking offices
• Develop a thorough understanding of retail policies, procedures, programs, and objectives
• Performs developed branch inspection scripts in an independent, fair and objective manner; prepare reports to identify findings and possible resolutions.
• Participates in required and ongoing learning of products, services, and system applications, with a focus on customer and employee experience.
• Performs developed testing scripts throughout the Retail Branch Network and Deposit Operations. Prepares reports to identify findings.
• Participates in core product release testing as required.
• Performs additional duties as required.
• Liaisons with Retail Administration to advise on Improvement Development Plans
• Works closely with the Operational Risk Analyst to identify issues in projects, processes and new initiative s and prepare impact assessments of your findings
• Work with business lines and Operational Risk Analyst for process mapping for development and implementation of new systems/releases. Establish end-to-end workflows that strengthen controls, improve operational effectiveness, and support successful change management.
• Consult and collaborate with a variety of internal stakeholders to better understand the business requirements, processes, product needs and alternative solutions
• Presents findings of results to Retail Banking Leadership

What You'll Bring:

• 4+ years of Retail Banking experience.
• Full knowledge of bank products.
• Strong interpersonal communication skills. Ability to interact with all levels of staff and management.
• Well-developed written and verbal communication skills and the ability to present material to others.
• Must be flexible and willing to travel to all branch locations. Driver's License required.
• Excellent computer skills, knowledgeable in Excel, Word, branch retail applicable systems.
• Must maintain confidentiality and privacy.
• Professional appearance; grooming and dress consistent with MB appearance policy.

If you are interested in the role and do not meet 100% of the requirements, we are still interested in hearing from you!

Background and Credit Check: As part of our commitment to maintaining a secure financial institution, all final candidates will be required to successfully complete background and credit screenings as part of the hiring process. These screenings will be conducted in accordance with applicable laws and industry regulations.

Please note: Having a record on a background or credit report does not automatically disqualify you. We evaluate results on a case-by-case basis, taking into account their relevance to the role and any regulatory requirements.

Our Commitment to Belonging: The communities served by Mascoma Bank consist of individuals from diverse backgrounds. Our employees likewise bring unique perspectives, experiences, and approaches to the bank. We strive to create a safe and welcoming environment for all who pass through our doors and a workplace that actively demonstrates mutual respect and trust, one of our core values. A truly inclusive culture leads to a sense of belonging and support for all team members and inspires innovation and creativity. We are committed to recruiting and retaining a diverse talent pool, increasing team member engagement through professional development and community outreach activities, and offering personal growth workshops and team-building opportunities. By embracing diversity, equity, and inclusion, we strengthen our communities and ourselves. Mascoma Bank is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, ethnicity, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, status as an individual with a disability, or other applicable legally protected characteristics. To request reasonable accommodations, please contact careers@mascomabank.com.

Mascoma Bank is an Affirmative Action and Equal Opportunity Employer, M/F/D/V.