New

Patient Service Representative -Primary Care Family Medicine

MaineHealth
parental leave, company vehicle
United States, Maine, Sanford
25A June Street (Show on map)
Aug 28, 2026
Description Medical Group Practices Clerical/Administrative Support Req #: 91364 Summary: Remote Patient Services Representative (PSR) - 20 Hours per Week (Remote) The Remote Patient Services Representative (PSR) provides centralized administrative support to four primary care practices, helping improve patient access, communication, and panel management through standardized workflows and outreach activities. This position plays a key role in supporting providers, care teams, and office operations by completing patient follow-up activities, managing record requests, and assisting with data maintenance and workflow development.The Patient Service Representative (PSR) role will greet patients, answer telephones, schedule appointments, and perform other overall general office duties as assigned. Primary Responsibilities Manage follow-up reports for all supported practices. Complete outreach and scheduling support for non-urgent follow-up needs. Complete outside record requests utilizing established workflows Conduct initial patient outreach efforts to support panel clean-up initiatives. Assist with patient attribution validation. Support development and refinement of panel management workflows. Add and attach tickets to future patient visits as needed to support care team workflows and visit preparation. Future Growth Opportunities As workflows become established and time allows, additional responsibilities may be added, including: Quality improvement project support. Additional patient outreach campaigns. Work queue maintenance and optimization. Administrative support of practice operations projects. Required Minimum Knowledge, Skills, and Abilities (KSAs) Education: High school diploma or GED preferred. License/Certifications: N/A Experience: Previous office experience with medical office experience preferred. Additional Skills/Requirements Required: N/A Additional Skills/Requirements Preferred: Proficient computer skills. Additional Information MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources-so you can grow your career while feeling supported both personally and professionally. We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage. The pay range for this position is $19.87to $23.75 per hour. Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE). In addition to base pay, MaineHealth offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives. If you have questions about this role, please contact karla.medina@mainehealth.org Hiring Scam Alert MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to mhcareers@mainehealth.org. Notice Regarding Maine Employer Surveillance Statute:Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras. Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.