New

Patient Account Rep-Medicare

Vaco
$18 - $18 / Hour
paid time off, paid holidays, 401(k)
United States, Florida, Jacksonville
Aug 28, 2026
Entry Level Patient Account Rep (Contract-to-Hire) Jacksonville, FL \| 100% Onsite \| Monday-Friday A growing healthcare organization is seeking a Denial Specialist to join its billing operations team. This position offers an excellent opportunity for someone who enjoys problem solving, customer interaction, account resolution, and working in a collaborative team environment. The ideal candidate is detail-oriented, persistent, customer-focused, and comfortable communicating with both patients and insurance representatives. Key Responsibilities Research and resolve denied insurance claims. Communicate with patients regarding account balances, insurance coverage, and payment responsibilities. Follow up with insurance carriers on unpaid or incorrectly denied claims. Maintain accurate account documentation and records. Track claim activity and account status using spreadsheets and internal systems. Work collaboratively with team members while managing individual responsibilities. Provide professional customer service via phone and email. Top Priorities Effectively communicate with patients and insurance representatives. Accurately maintain and update claim-tracking spreadsheets. Independently manage denied claims through final resolution. Qualifications Required Strong customer service experience. Professional phone and written communication skills. Basic proficiency in Microsoft Excel or Google Sheets. Ability to navigate spreadsheets and utilize simple formulas. Strong computer skills and ability to learn new systems. Excellent attention to detail and organizational skills. Dependable attendance and strong work ethic. Ability to work independently and remain accountable for assigned work. Preferred Insurance, healthcare, medical billing, or claims-related experience. Experience working with accounts receivable, customer accounts, or account resolution. Open to Candidates From The organization is willing to consider candidates with transferable skills from backgrounds such as: Customer Service Hospitality Logistics Administrative Support Technical Support Call Center Operations Office Administration What We're Looking For The successful candidate will be: Persistent and resourceful when resolving account issues. Self-motivated and able to work with minimal supervision. Team-oriented and willing to support coworkers when needed. Professional, patient, and customer-focused. Comfortable explaining financial or insurance-related information. Reliable, punctual, and committed to delivering high-quality work. Compensation Starting pay: $18.00/hour Potential flexibility for highly qualified candidates. Benefits Upon Permanent Hire Comprehensive medical coverage with significant employer contribution. Dental coverage. 401(k) with company match. Profit-sharing opportunities. Paid holidays. Paid time off. Disability and supplemental insurance options. Work Environment 100% onsite position in Jacksonville, Florida. Business casual work environment. Collaborative, team-oriented culture. Strong emphasis on communication, accountability, and employee support. Extensive training provided on company-specific processes and systems. Why Join? This organization offers a stable, long-term opportunity with strong benefits, a supportive leadership team, meaningful work, and a culture that values teamwork, dependability, and employee growth. If you're a customer-focused professional with strong communication skills, basic spreadsheet proficiency, and a knack for solving problems, we'd love to hear from you. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com. Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly). Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.