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The Lead Technical Analyst role is responsible for leading the support for software-as-a-service(SaaS) and enterprise-wide applications necessary for the collection, retrieval, accessibility and usage of data forinternal department planning and activities. The incumbent will lead the partnership with technical teams toensure software systems are running efficiently with minimal downtime. The incumbent will be responsible formanaging configuration, set up, and updates to the applications, validating that their team has entered data intoestablished tables, fields, and system databases with the highest level of accuracy. The incumbent is an expert indeveloping custom queries and building reports utilizing query and flexible reporting tools to facilitate businessmanagement decisions. The role will provide strategic advice to management concerning changes in applicationsdevelopment, maintenance and system standards to optimize performance and mitigate potential risk with theability to analyze various metrics to monitor performance and provide insights to management. The incumbent willlead and mentor the team responsible for training users on the applications and setting up user access. They willsupervise the collaboration between cross-functional teams and client stakeholders to provide sufficient supportfor the enterprise-wide applications.
Lead and liaise with client stakeholders and external vendors to ensure support for enterprise-wide applications This position is not hybrid/remote and will be located at our Cleveland Headquarters office. This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa.
Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships. Must be eighteen years or older Required Qualifications:
Excellent communication and interpersonal skills and experience collaborating with cross-functional teams and external vendors Bachelor's degree in Computer Science or Information Technology. In lieu of a degree, at least 9 years of experience in enterprise-wide software support Must be (18) eighteen years of age Must be legally authorized to work in the country of employmentwithout now or in the future requiring sponsorship for employment visa status (e.g., OPT, CPT, H1B, EB-1, etc.) Preferred Qualifications:
Experience leading or supporting multiple Oracle Transportation Management (OTM) implementations across diverse transportation networks, including domestic, international, parcel, LTL, truckload, and intermodal operations.
Advanced knowledge of transportation management best practices, freight optimization strategies, carrier management processes, and supply chain execution within complex distribution environments.
Experience designing and supporting integrations between OTM and enterprise applications such as ERP, Warehouse Management Systems (WMS), EDI platforms, carrier networks, and cloud integration solutions including Oracle Integration Cloud (OIC).
Demonstrated expertise translating complex transportation requirements into OTM configurations and automated workflows, including functional design, configuration, documentation, testing, implementation, and production deployment of transportation solutions. Certifications in ITIL, Microsoft, and/or Oracle
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The Sherwin-Williams Company
$119,013.18 - $154,168.81 Annually
Aug 26, 2026