BankOnBuffalo, Regional Support Administrator

Description

The Regional Support Administrator provides operational support to the branches within their assigned division. By helping to remove obstacles and create consistency and efficiency, the RSA supports the branch staff toward achieving established goals.

Below is a list of essential functions of this position. Additional responsibilities may be assigned in the position.

KEY RESPONSIBILITIES

• Ensure operational efficiency and compliance within assigned branch network.
• Conduct annual branch audits.
• Deliver timely and consistent communication to branch staff and regional leadership.
• Collaborate with back-office support departments to develop policies and procedures that promote a WOW client experience.
• Identify deficiencies in adherence to policy and procedure within assigned branches and arrange for additional training as needed.

ATTITUDES

Builds positive relationships with internal and external clients by valuing other's feelings and rights in both words and actions, and embracing other's unique beliefs, backgrounds, and perspectives by demonstrating:

• Respect - Treat colleagues, clients and community members with dignity and fairness. Maintain courteous interactions even when navigating challenging situations.
• Client Focus -Prioritize the client experience when evaluating new policies and procedures. Ensure the branch staff has the tools and resources necessary to provide a WOW experience to every client.
• Inclusion - Foster a diverse and inclusive work environment where all clients and employees feel valued and heard.

BEHAVIORS

Demonstrates strong business ethics and honest behaviors and the ability to positively influence and work with others to achieve excellent results by demonstrating:

• Leadership - Provide guidance and mentorship to branch staff and colleagues. Lead by example and maintain the vision that aligns with the Bank's mission.
• Integrity - Uphold ethical standards and honesty in all actions and decisions.
• Collaboration - Work closely and effectively with back-office support departments, regional leadership, and branch staff to share insights, solve problems and work toward goal attainment.
• Volunteerism - Engage in community outreach and corporate social initiatives.

COMPETENCIES

Reflects skill, good judgement, positive conduct, and personal responsibility for assigned areas. Seeks to implement and leverage services and technologies that create efficiencies by demonstrating:

• Accountability - Hold yourself and others accountable for meeting objectives, complying with regulations, and upholding company policies and standards.
• Innovation - Stay up to date with industry trends, adopt new technologies and processes and foster a culture of creativity.
• Professionalism- Maintain the highest standards of conduct, appearance, and communication.

POSITION LEVEL(S) EXPECTATIONS (If applicable)

• The position is either level I, II or Officer depending on years of experience and education.

SEEKS PROFESSIONAL DEVELOPMENT OPPORTUNITIES

Actively participate in expanding skill sets and career paths by attending training programs, workshops, certifications, and educational resources relevant to the role. Set stretch assignments and cross functional opportunities that foster growth and learning.

Requirements

QUALIFICATIONS, EDUCATION, & EXPERIENCE

To perform this position successfully, an individual must be able to perform each essential position requirement satisfactorily and a skills inventory is listed below. A high school diploma or general education degree (GED) is required, with related experience and secondary education preferred. A background screening will be conducted.

• LANGUAGE SKILLS: Ability to read, comprehend, and interpret documents. Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization. Ability to communicate to clients directly and effectively.
• TECHNOLOGY SKILLS: Ability to utilize telephone systems and possess good digital literacy including email, internet and intranet use. Prior experience or the ability to learn core transaction system, debit card system, statement processing system, cash advance machines and any other computer programs pertinent to performing job duties.
• MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure.
• REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to solve challenging problems involving several variables in a standardized situation.
• PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

This position operates in a professional office environment with considerable time spent at a desk using office equipment such as computers, phones, and printers. Noise level is moderate with constant communication and interactions with others. May be required to lift up to 25 pounds in weight. Ability to travel regularly to branch locations within the assigned market and, on occasion, to other markets in the CNB footprint for business needs, training, or support. In addition, the ability to travel as needed to attend seminars or training sessions offsite.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER: This job description is not an exclusive list of responsibilities and duties. They may change at any time without notice.

BENEFITS

• Medical, Dental, Vision & Life Insurance
• 401K with company match
• Paid Time Off & Recognized Holidays
• Leave policies
• Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
• Employee Assistance Program
• Employee Health & Wellness Program
• Special Loan and Deposit Rates
• Gradifi Student Loan Paydown Plan
• Rewards & Recognition Programs and much more!

Eligibility requirements apply.

BankOnBuffalo is an equal opportunity employer and all applicants are considered based on qualifications without regard to sex, race, color, ancestry, religious creed, national origin, sexual orientation, gender identity, physical disability, mental disability, age, marital status, disabled veteran or Vietnam era veteran status. CNB Financial Corporation is an Affirmative Action Employer and is committed to fostering, cultivating and preserving a culture of diversity and inclusion.

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