Administrative Specialist III

Administrative Specialist III

Andrew Young School of Policy Studies

Georgia State University

School of Social Work

The School of Social Work within the Andrew Young School of Policy Studies at Georgia State University is committed to preparing students for impactful careers in social work through rigorous academic programs, professional development, and a strong commitment to student success. The school supports a diverse student population and works collaboratively with faculty, staff, and university partners to provide an environment that promotes academic achievement, professional preparation, and timely degree completion.

The School of Social Work is seeking a dedicated and experienced Administrative Specialist III.

WHAT MAKES the Andrew Young School of Policy Studies a GREAT PLACE?

* Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
* A knowledge-sharing organization that works collaboratively with diverse partners.
* Professional development opportunities and mentorship

HERE IS WHAT YOU WILL DO

The Administrative Specialist III provides comprehensive academic advising to undergraduate and graduate students in the School of Social Work. The Administrative Specialist assists students with academic planning, degree progression, university policies and procedures, and career and educational pathways. The position plays a critical role in promoting student success, retention, engagement, and timely graduation. This role requires strong interpersonal, organizational, analytical, and communication skills, as well as the ability to work effectively with students, faculty, staff, and university partners.

The essential duties and responsibilities of the Administrative Specialist III are the following:

Academic Advising & Student Support

• Advise prospective, current, returning, and transfer students regarding academic requirements, degree completion plans, course selection, and university policies.
• Assist students in understanding program curricula, prerequisites, graduation requirements, and academic milestones.
• Develop individualized academic plans to support student success and timely degree completion.
• Provide proactive outreach to students regarding registration, academic standing, graduation requirements, and other key deadlines.
• Monitor student academic progress, identify students who may be experiencing academic difficulties, and connect them with the Director of Student Recruitment and Services and appropriate university resources.

Degree Progression & Records Management

• Audit and evaluate student records to determine progress toward degree requirements.
• Compare transcripts with entrance and graduation requirements.
• Review academic records to identify outstanding requirements and potential barriers to timely degree completion.
• Maintain accurate and confidential student records and advising notes.
• Interpret and communicate university, college, and School of Social Work policies and procedures.

Academic Program & Compliance Support

• Maintain knowledge of accreditation standards, curriculum requirements, and University regulations affecting student progression.
• Provide students with accurate information regarding academic policies, program requirements, and educational pathways.
• Support the implementation and communication of curriculum and program changes affecting students.
• Ensure advising practices are consistent with applicable University and School of Social Work policies and procedures.

Data Analysis & Reporting

• Prepare reports and analyze student data related to retention, progression, academic standing, and graduation.
• Monitor trends in student progression and identify opportunities to improve student success and retention.
• Maintain accurate advising and student-support information to assist with planning, assessment, and reporting activities.

Recruitment & Student Engagement

• Participate in recruitment events, open houses, orientation programs, and information sessions for prospective and incoming students.
• Provide prospective and current students with information regarding academic programs, admission pathways, degree requirements, and career and educational opportunities.
• Support student organizations and school-sponsored events as needed.
• Promote student engagement and connection to School of Social Work and University resources.

Collaboration & University Liaison Responsibilities

• Work closely with faculty, program directors, practicum education staff, admissions personnel, the college Office of Academic Assistance (OAA), and university offices to support student success.
• Collaborate with faculty and staff to address student academic concerns and facilitate appropriate referrals and interventions.
• Collaborate with community partners and professional organizations when appropriate.
• Serve on school, college, and university committees as assigned.

Departmental & School Support

• Provide administrative and student-support assistance to the School of Social Work as needed.
• Assist with special projects, programs, and initiatives that support student success and academic operations.
• Perform other related duties as assigned.

Minimum Requirements:

Bachelor's degree and four years administrative experience; or a combination of education and related experience.

Preferred Requirements:

• Experience in advising students in higher education.
• Knowledge of social work education, CSWE accreditations standard, and licensure pathways.
• Experience using Banner, Degree works, Navigate, EAB, or similar student success platform.
• Familiarity with online and hybrid learning environments.

To be fully considered for this position, all candidates must submit the following at the time of submission:

* A complete and accurate GSU application

* Resume & Cover Letter

* Three professional references