Executive Director, Campus Dining Services

• Serve as the primary university liaison and contract manager for GWU's contracted food services vendor, closely tracking financial performance and contract compliance to minimize institutional risk and maximize financial support from auxiliaries.
• Manage GWorld partner program - over 60 dining partners, including on campus retail leases
• Engage in ongoing dialog with service partners to ensure communication is always open to discuss/evaluate contracted service(s) and maintain good working relationships to help ensure that issues are addressed and resolved in a timely manner. Ensure university stakeholders are kept abreast of any/all developments.
• Act as the key liaison to student user groups and campus stakeholders, managing direct feedback loops to evaluate service performance and maximize overall student and community satisfaction.
• Establish active communication channels and advisory boards with students, other users to capture actionable insights, ensuring dining offerings reflect diverse dietary needs, cultural preferences, and community expectations.
• Serve as the senior administrator who handles escalation of key service and customer relations issues.
• Oversee day-to-day service and seek to instill continuous improvement in all aspects of service delivery, operations, and product quality through development and monitoring of service
  benchmarks and KPIs
• Provide strategic planning, policy review, formulation and execution of business plans, financial management, and overall administration of Dining & auxiliary units under Dining's purview.
• Analyze both quantitative and qualitative data and use information to guide contractor actions/initiatives; as well as recommend, negotiate, and implement changes to contract terms/conditions as appropriate/necessary.
• Compile/produce regular and ad hoc descriptive and financial reports for management justifying and/or providing explanations on variances from projections and/or on data as necessary/appropriate.
• Continuous refresh and renovation oversight throughout term of
  Contract.
• Serve as a member of the senior staff of Business Services and engage in strategic planning and initiatives at the division-wide level. Participate in university committees and working groups as a representative of the division, department, or unit.

• Strong commitment to GW's values, including integrity, respect, and service to the university community.
• Demonstrates high ethical standards, professionalism, and personal accountability. Effective communicator-open, honest, and direct, with the ability to build trust across all levels of the institution.
• Strategic thinker who combines intellectual curiosity with practical problem-solving skills.
• High level of responsiveness, adaptability, and commitment to service excellence. Comfortable working in a fast-paced, dynamic environment with shifting priorities.
• Builds and maintains strong relationships with faculty, staff, students, and external partners.
• Receptive to change and enthusiastic about continuous improvement and innovation.
• 7 + years of direct foodservice operational management experience preferred.
• Previous contract-management service experience is desirable.
• Strong knowledge of food and catering trends with a focus on quality, sanitation, food cost controls, and presentation.

How is pay for new employees determined at GW?

The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.