Telecom Infrastructure Technician - Information Services

Help Keep an Entire University Connected

UMKC Information Services is seeking a Telecom Infrastructure Technician to install, maintain, and support the communications systems that connect our campus. From fiber optic networks and emergency communication systems to VoIP, security cameras, and access control technologies, this role plays a vital part in supporting the technology infrastructure that serves thousands of students, faculty, staff, and visitors every day.

This position is ideal for someone who enjoys hands-on technical work, problem-solving, and working with a wide variety of telecommunications technologies. Whether you are looking to expand your technical expertise or advance your telecommunications career, UMKC provides the training, mentorship, and professional development opportunities to help you grow.

Why Join UMKC?

At UMKC, we are committed to investing in our employees and helping them build long-term careers. What we offer:

• Career advancement opportunities within Information Services
• Paid training and hands-on technical development
• Professional certification development and support
• Tuition reimbursement and educational benefits through the University of Missouri System
• Exposure to enterprise-scale telecommunications infrastructure
• Opportunity to work with fiber optics, VoIP, emergency communications, security cameras, access control, paging, and outside plant infrastructure
• Stability and growth opportunities within a respected public university

Located in UMKC's Newcomb Hall, this position works closely with fellow Telecom team members to install, inspect, maintain, and support campus communications infrastructure, including copper, coaxial, fiber optic, paging facilities, and telecommunications room hardware.

This individual will also provide technical expertise on communications equipment purchases, placement, configuration, operation, and maintenance.

Successful applicants will be organized, detail-oriented individuals who remain calm under pressure and enjoy solving problems. Strong customer service skills are essential, as this position regularly supports faculty, staff, students, and visitors. Work is often time-sensitive, making communication, prioritization, and multitasking critical to success.

This role offers exposure to a broad range of technologies and projects while supporting a dynamic university environment.

Essential Duties and Responsibilities

Duties include, but are not limited to:

• Install, terminate, test, and repair wiring, equipment, and peripherals for voice, data, and video services.
• Install telecommunications systems, equipment, and peripherals.
• Interpret written and verbal requests, coordinate work with customers, and complete required documentation.
• Perform on-call duties when required outside normal operating hours.
• Utilize Microsoft Office, email systems, telecommunications software, and other technical applications.
• Perform programming and repair operations on campus telephone and emergency communication systems.
• Perform mechanical and fusion splicing operations on campus fiber optic infrastructure, both inside and outside facilities.
• Renovate existing telecommunications rooms and assist with construction of new telecommunications spaces.
• Locate university telecommunications infrastructure as part of the Missouri One Call Program.
• Design, deploy, and maintain campus security camera systems.
• Support voice, data, paging, access control, and emergency communications systems across campus.

• At least two (2) years of telecommunications experience involving design, deployment, maintenance, and/or repair.
• Fundamental knowledge of low-voltage systems, including voice, data, security, access control, grounding/bonding, and life-safety systems.
• Ability to work collaboratively in a team environment.
• Strong customer service and communication skills.
• Demonstrated ability to troubleshoot and solve technical problems.
• Communications technologies

Physical Requirements

• Ability to lift up to 100 pounds
• Use hand tools and power tools
• Carry ladders ranging from 4-foot A-frame to 14-foot extension ladders
• Work comfortably from ladders at heights ranging from 4 to 28 feet
• Operate motorized lifts, bucket trucks, and related equipment

For consideration at the Expert Level, ideal candidates will demonstrate experience in one or more of the following areas:

• Copper termination, testing, and labeling
• Fiber termination, testing, and labeling
• Voice and data communications
• VoIP installation and programming
• Elevator and fire alarm voice programming
• BAS and DAS installation and maintenance
• Card access systems
• Paging systems
• Outside plant fiber and copper infrastructure
• Aerial fiber and copper infrastructure

The anticipated hiring range for this position has been established as up to $27.00 hour.

Salary is determined by a variety of factors, including but not limited to, the individual's particular combination of education, skills, and experience, as well as organizational requirements.

Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.

Grade: GGS6, GGS7, GGS8
University Title: TELECOM TECH SPECLST, EXPERT, PRINCPL

To review the University of Missouri's Staff Compensation Structure you can view the Job Code detail page. Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Employment visa sponsorship is not available for this position.

Professional Growth Opportunities

Technicians have opportunities to:

• Expand expertise in fiber optic installation, testing, and splicing
• Develop enterprise telecommunications and VoIP skills
• Gain experience with security cameras and access control technologies
• Participate in technical training and certification programs
• Take advantage of tuition assistance and professional development opportunities
• Grow into advanced technical and leadership roles within Information Services

Kansas City offers the best of both worlds-a vibrant, urban community with Midwestern appeal. The city's rich history and its modern-day, innovative thinking come together to create an eclectic group of neighborhoods that offer a little something for everyone. From thriving arts districts, an energetic downtown nightlife, casual to upscale shopping and champion sports teams, you will have no problem making yourself at home. Of course, one of Kansas City's biggest claims to fame is its food, especially its world-famous barbecue. Foodies will delight in the culinary scene found throughout the city. Ranging from award-winning chefs to cozy pizza joints, Kansas City definitely is not lacking any flavor.

UMKC's campuses are conveniently nestled in the middle of all the action. Volker Campus is just minutes from the legendary Country Club Plaza, perfect for shopping or restaurants for lunch or after-work happy hours. Surrounded by hip neighborhoods and eateries, the Health Sciences Campus is located downtown near University Health Truman Medical Center and Children's Mercy Hospital.

UMKC is proud to be "Kansas City's university," and the campus and its people celebrate all the characteristics of the surrounding community. To learn more about life in Kansas City and find more resources, visit VisitKC.com.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Office of Equity & Title IX at 816-235-6910.