Customer Service Specialist

RelaDyne is the nation's leading automotive, industrial, and commercial lubricants provider and a trusted partner for reliability services. We're more than just a distributor-we're a team dedicated to innovation, service excellence, and growth.

We are seeking a Customer Service Specialist to support service project execution, billing activities, and customer operations. This role partners closely with sales, field operations, finance, and customers to ensure projects are completed efficiently and invoices are processed accurately and timely.

Why Join Us

• Competitive pay: $28-$33 per hour
• Full-time, onsite Monday-Friday schedule
• Medical, dental, and vision insurance
• Company-paid life and disability insurance
• 401(k) with company match
• Paid time off and company holidays
• Career growth opportunities within a growing national organization
• Collaborative and team-oriented culture

What You'll Do

Project & Operations Support

• Coordinate service schedules, work orders, and project timelines
• Track project progress and ensure timely completion of service activities
• Partner with field operations and service teams to support execution and customer satisfaction
• Maintain accurate information in company systems to support planning, reporting, and visibility

Billing & Customer Support

• Support invoicing and billing processes to ensure accuracy and timeliness
• Review customer purchase orders and billing requirements
• Assist with invoice reconciliation and resolution of discrepancies
• Support order-to-cash processes from project completion through payment collection
• Process quotes, order entries, and service-related documentation.
• Coordinate equipment orders, rentals, and logistics as needed.
• Respond to customer and internal inquiries professionally and efficiently.

What We're Looking For

• 2+ years of experience in billing, accounts receivable, project coordination, customer support, operations support, or a related field
• Experience with invoicing, collections, or order-to-cash processes preferred
• Strong attention to detail and ability to identify and resolve discrepancies
• Experience working with ERP, CRM, or business management systems (Sage experience preferred)
• Ability to manage multiple priorities in a fast-paced environment
• Strong organizational, communication, and problem-solving skills
• Proficiency in Microsoft Office, including Excel, Outlook, and Word
• Customer-focused mindset with the ability to collaborate across departments

Preferred Qualifications

• Experience in industrial services, distribution, construction, manufacturing, or field service environments
• Familiarity with project-based billing and service operations
• Experience supporting billing audits, reconciliations, or revenue-related activities

AtRelaDyne,you'llfind more than just a job-you'lldiscover a career with a company that valuespeople, teamwork, and growth.Apply today and join the team driving the future of reliability.

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Equal Opportunity Employer/Disability/Protected Veteran

RelaDyne and its affiliates are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ethnicity, sex, pregnancy, childbirth or related medical conditions, age, disability, genetic information, protected veteran status, sexual orientation, gender identity, or any other status protected by applicable federal, state, or local law.

RelaDyne is committed to providing reasonable accommodations to qualified individuals with disabilities (including pregnancy, childbirth or other related medical conditions) to enable them to perform the essential functions of a position and to participate in the application, interview, and hiring process. If you require a reasonable accommodation to participate in the application, interview, or hiring process, please contact Human Resources athumanresources@reladyne.com

Keywords: Accounts receivable, AR, billing, invoicing, invoice processing, order-to-cash, O2C, revenue tracking, financial reconciliation, billing accuracy, PO validation, project coordination, service coordination, operations support, scheduling, work order management, customer operations, ERP systems, Sage, CRM systems, data entry, reporting, Microsoft Excel, cross-functional coordination, sales support, field operations support, process improvement, detail-oriented, fast-paced environment, administrative support, operations coordinator, billing coordinator, project scheduler