Enterprise Architect, AI-Integrated Collaboration Services (6367C) Berkeley IT, #88285

At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom, and belonging makes it a special place for students, faculty, and staff, who are among the most talented and accomplished anywhere, including Nobel laureates, Pulitzer Prize winners, and MacArthur Fellows. Since our founding in 1868, we have been an engine for innovation - driving intellectual, economic, and social progress that benefits California, the U.S., and beyond. Together, we change the world.

At Berkeley, the best careers are built on a foundation of continuous learning and growth. We actively support professional development by providing all full-time staff employees with at least 80 hours of paid time per year and provide space for supportive colleague communities via numerous employee resource groups.

We invite applicants who are inspired by our Principles of Community and who are eager to be part of our exciting Strategic Plan, which charts Berkeley's next era of excellence.

Learn more about some of our accomplishments at Points of Pride.

Departmental Overview

This unit provides the foundation of the Berkeley IT experience, supporting the entire campus community by delivering critical day-to-day tools and services for everyone to be successful in their work. This group serves as the connector with local IT units to deliver personalized support and high-quality technology services, and as the linkage between the deep array of available IT services and the larger campus community. See https://technology.berkeley.edu/CITE for further details.

Position Summary

The Enterprise Architect, AI-Integrated Collaboration Services serves as the architect and Continuous Service Improvement lead for the Email and Collaboration Services team ("bConnected"), and as the Unit Security & Unit IT Recovery Lead for all Productivity & Collaboration Services within Berkeley IT's Campus IT Experience department. This position is responsible for defining and advancing the overall technical strategy, architecture, and service roadmap for Berkeley's implementations and integrations across a broad portfolio of enterprise collaboration and productivity services, including AI Chat platforms, Google Workspace, Zoom Workplace, Box, Microsoft 365, and other academic software solutions.

The Enterprise Architect, AI-Integrated Collaboration Services provides technical leadership for the design, security, and continuous enhancement of these critical campus-wide services to ensure they remain reliable, scalable, secure, and aligned with institutional needs. A key focus of this role is the introduction, expansion, and governance of AI-enabled services across the Productivity and Collaboration portfolio, leading the evaluation, architecture, implementation, and operationalization of these capabilities to ensure they meet institutional requirements for security, privacy, accessibility, and compliance.

Application Review Date

The First Review Date for this job is: 9/1/2026

Responsibilities

Solution & Service Design/Re-design - 40%

• Redesigns and rebuilds configurations, supporting infrastructure, and integrations for existing SaaS collaboration platforms in order to enhance security, usability, and functionality.
• Initiates, integrates and deploys large scale SaaS collaboration platforms; designs and builds integrations between campus systems and SaaS platforms, or between SaaS platforms.
• Designs highly complex user systems interfaces, service prototypes and new systems or major enhancements to existing SaaS service offerings to the campus, with a goal to make them as simple as possible to maintain and use.
• Defines technical architecture, security controls, and recovery requirements for enterprise SaaS and AI-enabled services, including validation and recovery testing.

Metrics, Analysis & Evaluation - 35%

• Performs highly complex feasibility analysis on major projects, for example: multi-platform storage management or reduction, updating integrations to automate account and content lifecycles for all supported products to meet current content retention policies, updating Zoom user sync integrations to allow for the introduction and adoption of new features such as AI, and architecting a new standard for managing building and room information to support Google Calendar and Zoom Room integrations.
• Gathers information and participates in selection of technical purchases with regard to software as a service (SaaS), data processing, storage, and access, and process automation. Establishes service quality metrics and evaluates results.
• Recommends artificial intelligence tool selection, performs tool prototyping, testing, and deployment, including use of generative and agentic capabilities.

Consultation, Guidance, Advocacy & Engagement - 20%

• Applies advanced IT architecture concepts to function as the highest-level technical expert to support standard, best practice SaaS deployments across Berkeley IT and serve as a consultant to deployment teams and vendor partners on SaaS deployment considerations.
• Advises management/leadership on selection of technological purchases with regard to communication, collaboration and productivity SaaS services and the integrations between those systems and campus infrastructure.
• Engages with multiple institutions across higher education and with vendors to advocate for Berkeley's (and higher education's) needs in the SaaS collaboration space.
• Consults with key stakeholders and colleagues in relation to AI architecture, unit security, service recovery, and risk remediation and provides guidance to leadership.
• Ensures unit compliance with MSSND, MSSEI, and UC Minimum Security Standards.

Professional Development and Other Duties - 5%

• Maintains current knowledge of emerging technologies, SaaS collaboration platforms, security practices, AI-enabled services, and higher education IT trends through continuous professional development and industry engagement.
• Contributes to departmental and campus initiatives and performs other duties as assigned in support of Berkeley IT's strategic objectives.

Required Qualifications

• Extensive knowledge of Software as a Service, identity management, APIs (Application Programming Interface), AI for communication and productivity, and both system and data integrations.
• Knowledge relating to the selection, implementation, and maintenance of software across the organization.
• Knowledge of other related areas of IT.
• Ability to apply department processes and procedures to work and/or the ability to learn.
• Demonstrated effective communication and interpersonal skills, including the ability to communicate technical information to technical and non-technical personnel at various levels in the organization.
• Ability to understand business needs and how business systems can support those needs.
• Demonstrated ability to work with others from diverse backgrounds.
• Self-motivated and works independently and as part of a team.
• Demonstrates problem solving skills.
• Able to learn effectively and meet deadlines.
• Skills in artificial intelligence tool selection, prototyping, testing, and deployment, including use of generative and agentic capabilities.
• Skills in web software, web software language and object oriented software concepts.
• Knowledge of network protocols and how they are used on a large (campus / medical center / OP-wide, institution-wide or beyond) network.
• Demonstrated ability to translate business needs into documented, long-term architecture solutions.
• Expertise in design and development of integrations and infrastructure to support SaaS services across the organization.
• Advanced knowledge of data storage, processing, and analysis and how they are used in administrative, medical and / or academic endeavors.
• Understanding of and experience with key modeling and description languages used to map complex business processes to architectural components, develop common data resource architectures, and create reference frameworks.
• Experience with the integration of complex, diverse, internally and externally developed implementations of business functions to build scalable systems.
• Working knowledge of University policies, information-security controls, risk management, business continuity, and IT recovery practices for enterprise SaaS services and/or the ability to learn.

Education / Training

• Bachelor's degree in related area and / or equivalent experience / training.
• Master's degree in related area and / or equivalent experience / training (Preferred).

Salary & Benefits

For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.

Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

The budgeted annual range that the University reasonably expects to pay for this position is $130,938.48 - $157,000.00.

• This is an exempt, monthly-paid position.
• This is a full-time (40 hours/week) Career position eligible for UC benefits.

How to Apply

To apply, please submit your resume and cover letter.

Other Information

• This position is eligible for up to 5 days/week remote work within the United States. Exact arrangements are determined in partnership with your supervisor to meet role responsibilities and department needs and are subject to change.
• This is not a visa opportunity. This position does not include sponsorship of a new consular H-1B visa petition that would require payment of the $100,000 supplemental fee.
• This position is governed by the terms and conditions in the agreement for the Technical Unit (TX) between the University of California and the University Professional and Technical Employees (UPTE). The current bargaining agreement manual can be found at:
  http://ucnet.universityofcalifornia.edu/labor/bargaining-units/tx/index.html

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Misconduct

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

"Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

UC Sexual Violence and Sexual Harassment Policy

UC Anti-Discrimination Policy

Abusive Conduct in the Workplace

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.