Patient Support Services Manager 1 - Emergency Medicine

The role provides 24/7 operational, administrative, and fiscal leadership across the ED Trauma Technician, ED Optho Technician, ED Mental Health Workers (MHWs), and ED Phlebotomist teams. This position represents and acts on behalf of Nurse Managers in all trauma technician functions for the Emergency Medicine umbrella. Responsibilities include directing, planning, and monitoring clinical and technical operations, functions, and resources of the Emergency Department.

This position operates with a high degree of autonomy and accountability, exercising broad decision-making authority with minimal supervision to ensure all assigned programs remain compliant with Joint Commission, federal, state, and infection prevention standards, and are aligned with the strategic objectives of UC Davis Emergency Medicine
and UC Davis Health.

The role leads program development, quality improvement, and safety initiatives. It advances a therapeutic, trauma-informed, and patient-centered care model that supports UC Davis Health's mission, values, and long-term strategic plan.

Apply By Date: 8/25/2026 at 11:59 p.m. PST

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Obtain and maintain a current American Heart Association (AHA) Basic Life Support (BLS), American Red Cross Basic Life Support (BLS), or UC Davis Health CPR certification.
• Licensed by the State of California as Certified Phlebotomy Technician
• Bachelor's degree in related area and/or equivalent experience/training
• At least three (3) years of recent supervisor/management experience.
• Experience working in a health care institution or similar complex organization/industry.
• Strong leadership and decision-making skills to evaluate program/staff needs, problem, train other staff.
• Ability to research, collect, analyze and interpret data from a variety of sources.
• Ability to identify and resolve problems/issues.
• Demonstrated knowledge of the internet to locate information, evaluate products, provide cost comparisons and download data. Ability to work independently, accurately and quickly on multiple assignments, with multiple deadlines, maintaining productivity and flexibility.
• Knowledge and understanding of as well as the ability to interpret local, state and federal regulations (i.e., Joint Commission, Title XXII, CalOSHA, State Department of Health, State Fire Marshall and Infection Control Standards).
• Must possess skills and abilities to recognize facility malfunctions or unsafe practices and have demonstrated ability to effectively communicate department needs.
• Must possess skills and abilities to recognize facility malfunctions or unsafe practices and have demonstrated ability to effectively communicate department needs.
• Expert knowledge of standard procurement procedures and comprehensive knowledge of the complex nature of medical supplies and equipment and their intended use.
• Ability to resolve problems with the least negative impact.
• Effective listening skills with ability to collect information and understand what the speaker is conveying.
• Must possess willingness to learn new technology with an ability to quickly learn required applications to accomplish duties.
• Strong presentation and training skills.
• Exceptional analytical, administrative and interpersonal problem-solving skills. Must have interpersonal skills to facilitate communication and work of others.
• Outstanding verbal and written communication skills with ability to write clear and concise emails, memoranda, project proposals, technical reports , policies and procedures, lead discussions, maintain appropriate and courteous interdepartmental communication, present information in a logical, concise and sequential order and deliver effective presentations.
• Excellent interpersonal and team management skills to work collaboratively with sensitivity and acceptance of individual differences in adverse work force.
• Demonstrated ability to display respect and maintain the confidentiality of all patients, physicians, and hospital-related information.

Preferred Qualifications

• Obtain, maintain, and remain current on all required departmental training and certifications, including but not limited to Helipad and Critical Care Team certifications.

Key Responsibilities

• 40% - Leadership, Management, and Supervision
• 25% - Patient Safety, Behavioral Health, and Mobility Operations
• 10% - Teaching, Safety Training, and Staff Development
• 10% - Fiscal, Quality, Safety, and Regulatory Oversight & Analytics
• 10% - Resource Stewardship, Communication, and Interdepartmental Collaboration
• 5% - Relational Leadership, Professional Growth, and Change Management

Department Overview

Emergency Medicine provide Level 1 adult and pediatric trauma care for more than 33 of California's 58 counties. UC Davis Health System is home to state-of-the-art emergency care for children. Our Pediatric Emergency Department features the only Level 1 pediatric trauma center in inland Northern California (verified by the American College of
Surgeons). From Portland to Fresno, from outside the Bay Area to Reno, no other hospital in inland Northern California has a Level 1 adult and pediatric trauma center servicing approximately 70,000 patients each year.

The Department of Emergency Medicine at UC Davis provides a dedicated team of physicians, nurses, 42 residents, and a total of 26 specialists of every medical and surgical specialty to treat critically ill and injured adults and children. Our team provides an extraordinary level of knowledge, skill and compassion to every patient we serve at our Level 1 Surgery and Emergency Services Pavilion. The Emergency Department is prepared and equipped to provide comprehensive and efficient emergency care to patients in need of medical and surgical specialty physicians to treat critical and acute illnesses and injuries 24 hours a day, 365 days a year.

Department Specific Job Scope

Responsibilities include directing, planning, and monitoring clinical and technical operations, functions, and resources of the Emergency Department. The incumbent leads administrative supervisory operations to senior trauma technician employees, trauma technicians, mental health workers, phlebotomists, and ophthalmology technicians.

The incumbent has oversight of human resources activities, leading the interview process and provides recommends, coordinates training, provides coaching, performance evaluation, disciplinary actions, completes forms and documents related to HR and Payroll units.

POSITION INFORMATION

• Salary or Pay Range: $8,775.00-$17,375.00
• Salary Frequency: Monthly
• Salary Grade: Grade 25
• UC Job Title: PAT SUPP SVC MGR 1
• UC Job Code: 006823
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): Monday - Friday (working hours 8am - 5pm variable)
• Location: Surgery & Emergency Serv PAV (HSP010) - Sacramento, CA
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility by visiting UCnet Benefits Page or Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees.

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for dental and vision coverage for you and your family
• Retirement plans for eligible employees including Pension and other Retirement Saving Plans
• Supplemental insurance offered including additional life, short/long term disability, pet insurance, legal coverage, accident, critical illness and hospital indemnity
• Pregnancy and Parental Leave, Family & Medical Leave, Adoption Assistance and Pay for Family Care and Bonding for eligible employees
• Lactation Support Program and Family Care discounts and resources
• Employee Well-being resources and programming to support thriving in all aspects of employee's lives
• On-site Employee Assistance Program including access to free mental health services
• Generous amount of paid Holidays annually as outlined in the UC Policies or Collective Bargaining Agreements
• Paid Time Off/Vacation/Sick Time as outlined in the UC Policies or Collective Bargaining Agreements
• Continuing Education (CE) allowance and Staff Education Reimbursement Program for eligible employees
• Access to free professional development courses and learning opportunities for personal and professional growth
• Public Service Loan Forgiveness (PSLF) Qualified Employer and Student Loan Debt Counseling Program for eligible employees

Physical Demands

• Standing - Continuous 6 to 8+ Hours
• Walking - Continuous 6 to 8+ Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Continuous 6 to 8+ Hours
• Pushing/Pulling 0-25 Lbs - Frequent 3 to 6 Hours
• Pushing/Pulling 26-50 lbs - Occasional Up to 3 Hours
• Pushing/Pulling over 50 lbs - Occasional Up to 3 Hours
• Bending/Stooping - Continuous 6 to 8+ Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Continuous 6 to 8+ Hours
• Climbing (e.g., stairs or ladders) - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Environmental Demands

• Loud noise levels - Occasional Up to 3 Hours
• Uneven Surfaces or Elevations - Occasional Up to 3 Hours

Mental Demands

• Sustained attention and concentration - Continuous 6 to 8+ Hours
• Complex problem solving/reasoning - Continuous 6 to 8+ Hours
• Ability to organize & prioritize - Continuous 6 to 8+ Hours
• Communication skills - Continuous 6 to 8+ Hours
• Numerical skills - Continuous 6 to 8+ Hours
• Constant Interaction - Continuous 6 to 8+ Hours
• Customer/Patient Contact - Continuous 6 to 8+ Hours
• Multiple Concurrent Tasks - Continuous 6 to 8+ Hours

Work Environment

• UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
• Must demonstrate ability in assessment, planning, implementing and evaluating patient care, taking into consideration protective interventions, development (behavioral and physical) and physiological characteristics specific to the patients.
• Has mandatory reporting responsibilities for domestic violence, child abuse and elder/dependent abuse.
• Works overtime, floats to other areas and works weekends and holidays.
• References reflect an overall meet or exceeds

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks