Service Extension Field Representative

Recruiting Opportunity Closes: 08.27.2026

Salary Wage: $58,240.00

Hours Per Week: 40

Status: Exempt / Full Time

Number of Positions: 1

Department: Program - EDS/Svc Ext

Position Title: Service Extension Field Representative

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Application Instructions:

Complete the online job application, upload a resume and cover letter.

To apply online go to: Service Extension Field Representative , or https://tinyurl.com/unzayr2v

To apply in person go to 8495 SE Monterey Ave., Happy Valley, OR 97086. Bring a resume and cover letter and complete the job application provided to you. Incomplete applications will not be accepted.

Questions, contact Lloyd Potter at lloyd.potter@usw.salvationarmy.org or call (503) 794-3266. Mr. Potter is the sole point of contact for questions regarding this position.

Recruiting Accommodation Statement:

To obtain assistance with accommodations related to the American's with Disabilities Act (ADA) concerning your application process, please contact 1-888-887-6528 or email thq.reporting.line@usw.salvationarmy.org, attention Eric Hansen or Sheila Jordan.

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Qualifications:

• Heart and passion for The Salvation Army's mission. Natural ability to reflect and model the high standards of The Salvation Army as one of the world's most distinguished human services charitable organizations.
• Proven ability to supervise, develop, and train personnel.
• Excellent strategic planning skills and experience in emergency management planning.
• Excellent interpersonal and liaison skills.
• Excellent verbal and written communication skills.
• Good health, allowing for continuous involvement in a high-stress disaster setting.
• General knowledge of The Salvation Army preferred.
• Must be comfortable attending community meetings, meeting city and county officials, and representing The Salvation Army in various groups and situations.
• Must have an Idaho Driver's License.

General Summary:

• Under the direction of the Divisional Emergency Disaster Services (EDS) & Service Extension (SE) Director, the EDS & SE Field Representative will support SE personnel and is responsible for assisting in preparedness, response, and recovery activities that affect the Cascade Division as well as its services and programs.
• The position also conducts emergency management training relevant to the Cascade Division. Finally, this position ensures that Service extension carries out the mission in every assigned zip code of the Cascade Division.
• Driving to visit volunteers running SE Units that write vouchers and to make new connections in various communities within the assigned Zip Codes (Eastern Oregon & Southern Idaho) is an important part of the job. The Salvation Army will provide a vehicle for this part of the job.

Responsibilities:

• Supervise, develop, and train EDS/SE team (employees and volunteers) in assigned regions.
• Provide monthly report to EDS/SE Director about activities and travel schedule within the assigned area.
• Submit to the EDS/SE Director a monthly travel plan.
• Review income and expenses against budgets and address significant variances.
• Work collaboratively with community organizations.
• Connect with community leaders and systems.
• Account for all travel expenditures and submit timely expense reports.
• Work with Corps within the assigned zip codes to develop EDS capacity and strengthen SE partnerships.

Emergency Disaster Services (EDS)

• Coordinate EDS activities with EDS/SE Director
• Participate in and/or conduct training and exercises for EDS workers and with emergency management partners as assigned.
• Represent TSA in VOADs and other pertinent non-profit emergency management networks as assigned.
• Represent TSA as a public speaker, emergency management trainer, and/or conference panelist as assigned.
• Attending seminars, conferences, and workshops on related topics, as requested.
• With approval, deploy to national/international disasters to support Salvation Army emergency efforts.

Service Extension

• Manage and direct the Service Center Units (Eastern Oregon & Southern Idaho) on their daily operations as assigned.
• Visit assigned Service Extension Units periodically as needed.
• Open or Activate new Service Extension Units when there is a need/desire for TSA presence.
• Analyze communities, volunteers, programs and recommend changes and develop strategies.
• Formulate program ideas and initial program proposals in support of assigned Service Units as need determines.
• Assist service unit communities in times of disaster by assessing community needs, making recommendations to CFC for appropriate financial assistance, liaison with local media and other agencies, and providing on-scene support, leadership and guidance as directed.
• Advise Service Extension Committees of official Salvation Army policy and assure their compliance.
• Assist with and initiate and direct special events and community drives.
• Coordinate the Service Extension Units Christmas Red Kettle campaign to include recruitment and retention of volunteers and paid staff as approved.
• Assist Service Center Unit leadership in volunteer recruitment, retention, and recognition efforts.
• Help Service Units recruit campers and help arrange transportation to and from camp.
• Secure speaking engagements at service clubs, civic groups, and religious and charitable organizations in assigned areas.
• Assist Service Extension Units in completing required statistical and financial reports.
• Conduct an annual inventory of Service Extension equipment and report to DHQ Finance.
• Work with the Divisional Grant Writer and the Units to make sure we are maintaining the grant and in compliance.
• Coordinate all Salvation Army public relations and information activities in assigned Service Unit areas with the Divisional PR Manager.
• Perform other duties related to this position as needed or assigned.

This position should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this position statement.

Education and Work Experience:

• High School diploma or equivalent.
• Bachelor's Degree (preferred) in Emergency Management, Nonprofit Management, or a related field.
• Minimum of three years of Administrative and Management Experience, including supervision of a diverse staff, public services, contract management and compliance, and emergency disaster response service.
• FEMA Disaster Response training is highly preferred.

Training Requirements:

• The Salvation Army Driver Training
• The Salvation Army EDS Training
• The Salvation Army's Protecting the Mission Training
• The Salvation Army Pathway of Hope Training
• HIPAA Compliance Training
• WellSky databases
• VIVID

Consumer Reports:

• Motor Vehicle Record (MVR) - Annually
• Criminal History Report - Biannually

Skills:

• Should have crisis intervention and non-violent crisis intervention skills.
• Experience in non-profit setting working with homeless, other economically disadvantaged, and culturally diverse populations preferred.
• Experience recruiting and developing volunteers.

Software-related skills:

• Proficiency in Microsoft Word, Excel, and Outlook required.
• A working knowledge of integrated database applications and the ability to use new software programs with basic training.
• Experience with HMIS systems and Wellsky (Service point) preferred.

Physical Requirements:

• Ability to sit, walk, stand, bend, squat, climb, kneel and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull, and reach overhead.
• Ability to operate telephone.
• Ability to lift up to 25 pounds.
• Ability to access and produce information from a computer.
• Ability to understand written information.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment to meet the physical requirements of the position. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

High School or Equivalent (required)
Bachelors of Nonprofit Administration (preferred)

3 years: Minimum of three years of Administrative and Management Experience, including supervision of a diverse staff, public services, contract management and compliance, and emergency disaster response service. (required)
FEMA Disaster Response training is highly preferred. (preferred)
Bachelor's Degree (preferred) in Emergency Management, Nonprofit Management, or a related field. (preferred)

Driver's License (required)