Medical Concierge - Hopkins USA

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The Johns Hopkins Health System Corporation (JHHS) is a not-for-profit organization dedicated to providing the highest quality patient health care in the treatment and prevention of human illness. Read morehere!

Our patients come from all over the world - and so do our staff members. They come to be part of a professional and diverse health care team; to work beside the unequaled talent of Johns Hopkins physicians, nurses and providers; and to enjoy extensive benefits and opportunities for personal and professional growth.Make it happen at Hopkins.

What awaits you:

• GreatHYBRIDrole requiring you to work in office ONCE per month in Middle River, MD.

  • Hours are Monday-Friday, 8:30am-5pm. No weekends!

• Room for growth!

• Outstanding team in a diverse work environment!

• Medical, Dental, and Vision Insurance.

• Retirement Savings Plan w/employer contribution.

• Generous Paid Time off & Paid holidays!

• Employee and Dependent Tuition assistance benefits!

• Health and wellness programs and MORE!

Are you passionate about helping others?

Do you want to join an outstanding team with a diverse work environment?

Do you have call center experience?

Are you comfortbale scheduling patient appointments for multiple specialities?

As a Hopkins USA Medical Concierge, you'll:

• Be responsible for the professional, efficient, and timely delivery of service to patients and clients requesting assistance through the Johns Hopkins USA office.
  • Coordinate care for VIP patients referred by the President's Office, the Fund for Johns Hopkins Medicine, the Board of Trustees, and other speciality departments.

• Curateand schedulemultiple appointments for out of state patients during the time they are in the Baltimore/DC area.
  • Manage the entire process including follow-up calls, emails, and all logistics.
• Assist the patient or representative in the collection of demographic information, pertinent medical records, and copy of insurance cards.
• Coordinateone to multiple appointments in a concise time frame, prioritizing the most critical appointment.
• Providerecommendations for accommodations in the area.
• Assist Johns Hopkins USA with all other tasks as needed.

What you'll bring:

• High school diploma
• 2+ years' experience in a healthcare and/or multinational business setting with a strong focus on customer service. Education can be substituted for work experience as follows:
  • AA degree with 1+ years' experience
• Advanced interpersonal skills, including the ability to cope with a demanding clientele and the ability to defuse situations of high emotion or conflict.
• Advanced organizational skills, including the ability to prioritize multiple activities and follow them to completion.
• Ability to multitask, while proving exceptional customer service.

• Comfortability with learning and understanding new technologies
  • You will be trained on state-of-the-art healthcare information systems