Client Accounting Coordinator

We are seeking an experienced Client Accounting Coordinator with strong law firm billing expertise and experience managing complex billing matters. The ideal candidate will be highly detail-oriented, client-focused, and comfortable working in a fast-paced, evolving environment. This role manages the monthly billing cycle, partners closely with attorneys, clients, and accounting teams, and provides guidance and support to junior billing team members.

• Prepare, review, edit, proofread, finalize, and submit client invoices in accordance with firm policies and client-specific billing guidelines.
• Ensure accuracy of billing entries, task codes, discounts, and other invoice requirements.
• Coordinate with the e-billing team to facilitate timely and accurate electronic invoice submissions.
• Obtain and document required approvals for deferrals, write-offs, and time transfers.
• Research and resolve billing discrepancies and exceptions.
• Serve as a primary point of contact for client billing inquiries.
• Respond to client questions and concerns promptly, professionally, and accurately.
• Explain billing details and resolve discrepancies with diplomacy and sound judgment.
• Build and maintain positive relationships with clients and internal stakeholders.
• Continuously identify ways to improve the client experience and quality of billing deliverables.
• Partner with attorneys, legal assistants, and accounting teams to gather and validate billing information.
• Take ownership of billing issues from identification through resolution, escalating complex matters to the appropriate teams when necessary.
• Collaborate with managers and team members to provide additional coverage and support during peak billing periods.
• Provide guidance and knowledge-sharing support to junior members of the billing team.
• Ensure compliance with client billing guidelines, firm policies, and confidentiality requirements.
• Maintain accurate documentation of client billing requirements and monitor updates or changes.
• Meet billing deadlines, performance metrics, and service-level expectations.
• Prepare monthly reports as requested, coordinating with other teams as needed and reviewing data for accuracy before submission.
• Partner with managers to identify and address team coverage and support needs.
• Identify opportunities to improve, streamline, and standardize billing processes and workflows.
• Contribute to process improvement initiatives and the effective adoption of new technology and tools.
• Participate in training and professional development initiatives to remain current on billing systems, policies, and best practices.
• Mentor junior team members and promote consistency, collaboration, and knowledge sharing across the billing team.

Schedule: Monday - Friday (at least 3 days on site)