Business Analyst

Now Hiring: Business Analyst

Location: Auburn Hills, MI

We are seeking a customer-focused Business Analyst for a temporary assignment supporting escalated customer concerns and executive-level referrals. In this role, you will investigate complex customer issues, collaborate with dealerships and internal teams, and drive resolutions that enhance customer satisfaction and protect brand reputation.

Key Responsibilities

• Manage and resolve executive-level customer escalations from leadership and corporate channels.
• Investigate customer concerns using internal systems, records, and processes.
• Coordinate with dealerships, field teams, and corporate departments to develop effective solutions.
• Maintain ownership of cases from initial review through final resolution using closed-loop case management.
• Communicate updates and resolutions to customers and stakeholders in a professional, empathetic manner.
• Escalate issues when necessary to ensure timely and accurate outcomes.
• Build strong relationships with internal partners and dealer network contacts.

Qualifications

• Bachelor's degree required.
• 5+ years of professional work experience.
• Strong customer service, conflict resolution, and case management experience.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience troubleshooting complex issues and providing clear guidance.
• Proficiency with Microsoft Office, Google Workspace, and web-based applications.
• Ability to quickly learn CRM, case management, and proprietary systems.
• Automotive industry knowledge or ability to understand technical vehicle-related concerns preferred.

Preferred Experience

• 2+ years of customer service experience in a contact center, dealership, hospitality, luxury retail, or similar environment.
• Experience using CRM platforms and cloud-based customer support tools.
• Prior work with premium automotive brands is a plus.

Schedule

• Temporary position
• Flexible schedule availability required

Employee Benefits

• Medical, dental, vision, and pet insurance
• 401(k) Retirement Savings Plan
• Employee Assistance Program (EAP)
• Commuter/Parking Accounts
• People Perks Program
• Health Savings Account (HSA)
• Accidental Death & Dismemberment (AD&D) Insurance

Advantage Technical connects top- talent in technology, engineering, and technical fields with forward-looking companies.

Advantage Technical is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Advantage Technical offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Advantage Technical is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.